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I have a PG-02 VA that won't lock or unlock

I have a PG-02 VA that just decided to start spinning around and not lock or unlock. It was working perfectly and of course this happened when I set up to shoot on location.

So I came to the product page and tried to download the manual but I get a message saying Safari can't open the page and that the server may be too busy. Same thing happens with Firefox so it's not the browser. I've had the same experience with other manuals on your site.

So how do I fix my PG-02 VA ?
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