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Error EXTERNAL IP Addresses

I bought IP Notification. I have a iMac:
iMac (27-inch, Mid 2011)
Processor 3.4 GHz Intel Core i7
Memory 32 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6970M 2048 MB

and the app can not get my EXTERNAL IP Addresses, I try to reboot iMac, Refresh, clear Log, clear Notification, etc...

Please can you help me?
Thanks so much.
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