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EMPLOYEE
What is your contact information?
How can I contact you for questions, comments and support?
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Thank you for taking the time to contact me!
If possible, please use our support community for help. You're looking at it right now! Simply type your question at the top of the page where it says "Search Topics".
If your question has already been answered you will get immediate support and help people who have the same question in the future.
You can also contact me directly via email at the following address:
mailto:mike@rebrandsoftware.com
My business a small operation and I have chosen not to outsource support, so response time may vary.
Our offices are closed on Saturday, Sunday, and U.S. national holidays.
Rebrand Software, LLC is located just outside of Washington D.C. in Falls Church, Virginia and we follow the federal government operating status in inclement weather.Comment -
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Hello Rebrand Team,
I recently bought a new computer (windows 7 installed) and tried to install my "Quick file renamer" the installation reported "error executing exe" so I downloaded the latest version from CNET.
The installation went fine but the problem is when I entered my username + Registration Code and try to verify I get the following message:
Error
there was an error connecting. Please check your internet connection using the Setting button, an ensure that a firewall is not blocking this program.
Error 1b, returned:
Service Unavailable
I also enabled "Quick File Renamer" in the Firewall settings.
How can you help.
My Tracking Code: 7126658
Regards
Elad Maor-
This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Error Executing EXE
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hello, you have a problem and I downloaded the mac and I delete the user name and password of the app. as I get my information
could send me a mail to get my password at
damianforneris@gmail.com -
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I’m
sad
Hi Mike,
I have been trying to reach you and your sales team in the past week and have sent numerous emails but am not getting a response!!!!!! this is very frustrating! Please advise if you have received my emails. I have emailed both email addresses below:
General Inquires: mike@rebrandsoftware.com
Sales Inquiries: sales@rebrandsoftware.com
Thanks
Freshta -
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Hi Freshta,
I'm sorry, I have been out of the office sick. The best place to post questions is here on this board but I will check for your email and respond ASAP. -
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Hi Mike.
I just installed this software on a Mac computer. I chose to hide a file on my external hard drive.
I noticed the external hard drive under devices looked transparent. I tried to click on it and it didnt do anything, so I closed the window and reopened it and the whole external hard drive is missing,
I can access the one file that i locked using your program so I know it is still there.
I have rebooted the computer after uninstalling your program and it still doesnt show up.
How do I get my hard drive to show again on my mac?
I also made sure the program was open before uninstalling it
Your prompt response would be much appreciated
Thanks
Geoff-
This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Missing hard drive after hiding a file in Easy File Hider
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I’m
indifferent
Hi,
I tried your program Remote Backup, but I noticed in the interface and many slowdowns during backup jobs.
I would also recommend reviewing some translations Italian and the stopwatch the time it takes to backup because during the backup process is not smooth.
thanks -
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Thank you Enrico,
We actually have a new upgrade in the works right now that addresses the interface slowdowns. I will take a look at the Italian translation too. Right now the translations are done using Google so there may be some items that seem strange to a native speaker. If you're comfortable with English you can always switch languages from the Languages menu.
Cheers,
-Mike -
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I’m
woried
Hi ,
my Mac and I was trying to change the names of photos. A few times, didn't sort correctly. after you open the program, I tried again. At this time most of my photos in the folder the program is deleted. And there is a backup. I can't find the photos. I'm asking for your immediate help.-
Hi,
It sounds like the photos were moved to a new location. The app never deletes any files unless it confirms that renamed files exist in the new location you specified. Is that a possibility?
I am working on an update which moves all files to the recycle bin just to be sure, because this is a common problem, but most people I've heard from have been able to find the files renamed in a new location. -
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