Failure to control, can only start

  • Question
  • Updated 3 years ago
I'm able to start Spotify from my Iphone but it keeps returning to the "Start Spotify on computer" screen even though this has already been done. It was working fine yesterday and I haven't changed anything since then.
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Patric Carlsson

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Posted 5 years ago

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Benedicte Raae, Partner

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No status as of now, sorry.
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Christian Adam

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first time using it everything worked, all the controls were fine and all was good. when i closed the app on my iphone and launced it the next time, i could choose a song but none of the controls worked! i re-installed everything on my computer and my iphone, and the same thing again; first time, everything was fine, then none of the controls worked.

using an imac that i just updated to OSX Lion and my iphone is running 4.3.3
pleeeeease fix this, i reeeeally want it to work!
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Christian Adam

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it works now, kept trying :D
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Marten Schoonman

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iphone app hangs on 'now playing' - the screen is blank, controls do not work, only the setup button.

-mac OS X 10.6.8
-latest spotify software (unlimited)
-iphone 1G with 3.1.2
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Marten Schoonman

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nevermind, a re-start of the laptop fixed it. Working great now!
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Barry

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Frozen on Now Playing. Fresh install on Mac and iPhone 4.
I was able to connect, put in my code but that was it.
Just upgraded to Lion as well.
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Barry

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nevermind. simbl wasnt installed correctly. your installer reported it installed as correctly but it wasnt.
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Benedicte Raae, Partner

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Ok, thanks for letting us know. What was wrong with the installation?
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Barry

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The main installation offers to install (or download - I dont remember the text) simbl. Very nice. Spawns that process. When its finished your installation reports installed Successfully. I think it was misleading in that I still needed to install simbl - all that happened was the download. Not a biggie but I fell for it.
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Benedicte Raae, Partner

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I see! We wanted to bundle SIMBL in there as an automatic install, but there were some issues with folder rights etc. Good to know though, it might be a problem for other people as well :D Tnanks again!
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Bass3__

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I can start spotify and start a song, but then i can't either pause it, change the volume or change song. And I do not get any album picture :(

Using XP but maybe this happens cuz i'm using a beta version of iOS 5?
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Benedicte Raae, Partner

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We are working on something that might fix this. Since we are not able to reproduce it ourselves it is a hard bug to fix, even though you are not the only one. But as I said we have a strategy that we think will help this.
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christofer.kalajo

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I have the same kind of problem. If I start Spotify from Remoteless (which works for me) then I cant do anything else. It is like the connection does not update after Spotify is started. However, if I turn off Remoteless, start Spotify from the computer and then connect, then everything works fine for me. So the problem, for me at least, seems to be when Spotify is started from Remoteless.

I have iPhone 4 (4.3.4), Windows XP Prof SP2, Spotify ver 0.5.2.84..

Christofer
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Benedicte Raae, Partner

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Thanks for that insight! We have a theory as to what is happening, but we are still not able to reproduce the problem so all information is very helpful.
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anders, Official Rep

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UPDATE:

We have found and fixed the bug. A 1.0.7 helper will be out this week.

We are really really sorry for this taking to long (I was away with my newborn daughter for a long time), and thanks for your patience.

-Anders & the remoteless team.
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anders, Official Rep

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Could anyone confirm that the new (and not really realeased) helper update solves the start one and then freeze issue?

Only for mac, but windows helper will be out in a day if working...

http://www.remoteless.no/helpers/Remo...
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jlqvist

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Hi, I'm running Windows 7 32 bit with the latest version of the Helper service and the latest version of remoteless on my Iphone (version: 4.3.2) and I'm still after the latest version of the helper service having problem with my iphone app Remoteless. I can start it, play some songs but after a while I just can't control anything through remoteless and it shows the wrong now playing information. If I close the app and start it again it works ok for a while again.
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anders, Official Rep

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Close the app? Or the helper? If for example the helper crashes, the app might not notice it, and will continue to display the same information as before...
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Mads Nordtvedt

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Almost I'm having the same problem. I can start Spotify on the Mac, from my iPad. but then the Browse button does not respond.
Remoteless haven't worked at all since i bought it :-(
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anders, Official Rep

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We are looking into this.
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Kjell Wirne

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CRASHES ACCUR WHEN MOWING TO FAST WITHIN SPOOTIFY/SERVER STATUS ON MY COPUTER!! LOVE FROM KJELLE!!
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anders, Official Rep

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I don't understand exactly, could you explain?
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iain.d.lawson

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Similar problems on iPad 1 running updated remoteless and new Lion iMac. Can start spottily on the iMac from the iPad remoteness screen, but get' waiting for spotify to start on computer' message. Not possible to browse. Frustrating.
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iain.d.lawson

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the connection is certainly there, as the iPad recognizes my computer, and I can start spottily from the iPad, but then the only tab that works is Setup. Can't browse, see cover art, or anything. please advise.
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Andrew Del

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installed remoteless, found my computer on the iphone 4s...it will not work. the screen pops up, says select a playlist, everything is there...it will not play music from my computer. IP address is correct, everything is installed as it asked for...what gives?

running windows 7.
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Benedicte Raae, Partner

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I'm sorry to hear this.

Our tech guy Anders will be back from vacation on the 29th and he'll be touch then.
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anders, Official Rep

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Hi, does clicking a spotify url in your webbrowser work? Does it start a track in spotify? If so, does starting a single track in spotify work?

Is coverart working?
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Andrew Del

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coverart is not working and the remoteless feature on my iPhone now won't connect to the wifi in my house. I've reinstalled, set the IP as static, restarted the computer and spotify...at a complete loss here.

thanks
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anders, Official Rep

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Hi, what helper version? Could you choose "Enable HTML5 remote", then "Open HTML5 remote" and then click "/test" on the page that pops up? Mail this to anders@remoteless.no and we know a lot more.
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prophetizer

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fix it please, only starting spotify again on OS X Lion, keeps telling me to start spotify after it already starts it. pretty frustrating
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prophetizer

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BTW, you really need to change from SIMBL, since it hasn't been updated in over a year and is not compatible with LION yet, who knows if it will ever be. sure, it can install, but once u reboot it looses its injection into finder, so i'm using a different version that has been updated by someone else to work, only now your diagnostics says this, Remoteless SIMBL Plugin 1.4 is installed but not running., even though it is running
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Steavio

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Ever since the latest update to spotify, the remote no longer works as it should.

When you don't do anything in spotify for a while, it brings up a full-screen advertisement. In the latest update, you have to click on the ad itself to make it go away (instead of just moving the mouse or clicking anywhere in spotify). When spotify first starts, the remote works fine. However, as soon as you leave it for a while and the fullscreen ad comes up, the "start spotify on your computer" screen comes up in the app and it will no longer control spotify.

Windows XP pro, build 350, remote version 1.8.

Thanks for looking into it.
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Joel Sawyer

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same here. I'm on Windows 7 with Spotify version 0.8.1.64