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Add Asset Detail fields to Inventory >> Printers, similar to the fields available in Inventory >> Computers >> Assets >> Asset Details (C...
Add ip address support to Linux agent.
Currently the Linux agent does not report the ip address
Enable setting an incident time deadline, not just a date
Currently, when setting a deadline for incidents, while you are able to set a date, you are unable to set a time. For time-sensitive proj...
Contracts Tweak - get renewal reminders on line items
I have a contract called Corporate Domain Names. I then import a list of 100+ domain names into that contract. It would be nice to have t...
Multi-language portal website for end-users
The helpdesk site for end-users should have mutli-language support, and perhaps be a bit more customizable to fit in on a website."
Use the active directory attribute for computer assignment rules
?
Inventory/Duplicates - add a view for serial number
In the “Find Duplicates” feature, add an option of using ONLY the serial number to identify duplicates;
Allow linking of asset records to associate components and other record types
Mostly for peripherals like printers and monitors, but also would be nice for scanners, external hard drives, webcams, etc. I want to be ...
Users in Other Assets should not mandate system defined users
Make the other asset User" a free text area (or controller with free text / pick system defined user) so we don't have to create all comp...
Allow agents to delete incidents
Add a configurable option in setup to allow agents to delete incidents "
Reports - need to select records without a Tag
In the reporting tool allow selection of records with no tag (tag = ") "
Auto discovery of IP based devices
Add the ability to discover IP based devices and feed the information into SAManage
Create the ability to add users to specific sites and departments
There are multiple benefits to being able to segment the user community by sites and departments.
Add the ability to specify a specific Tag" within the "Where Time Is Spent" widget."
This would allow the reporting of billable hours where billable" has been set as the tag for specific service requests."
Make priority a customize-able field
So users can indicate Not working" or "Error" "
Add a technician notes" section to the computer / asset tab"
Allow technichians to add notes/comments about a computer.For example, I found this PC and did not know if it was correct (thought perhap...
support multiple domains from google
Like with the portal, support multiple domains from google apps integration for SSO
Automatic relation between ticket and asset based on user info
automatic relation between incident and user HW (based on e-mail address), So if a user logs a call, the user logs in with Google Apps SS...
site / department approver
Have specific approvers for sites and/or departments wrt Service Requests.Have the possibility to assign users to sites and/or department...
Android App with barcode reader function to input data
Most equipment has barcodes these days for serial numbers and other key info about the product. It would be much appreciated if you offe...
