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Conversations 61 - 80 of 504
Photo of Emma at Get Satisfaction
Incident merge
Sometimes, users will create more that one incident regarding the same issue. This can happen in several ways:The same user sends multipl...
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  • 0 replies
  • Question
Photo of Emma at Get Satisfaction
Add users to cc
For selected users, let them configure to have others users on cc automatically. E.g. a user logs a new ticket via e-mail. If this user l...
  • 1 me too
  • 0 replies
  • Question