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Is it possible to have the incident state automatically change to closed, say 7 days after it was resolved?
Incident merge
Sometimes, users will create more that one incident regarding the same issue. This can happen in several ways:The same user sends multipl...
Sort site/departments picklists alphabetically
Sort the site list in SAManage alphabetically - in computer, other assets, incidents and the self-service portal.It is time consuming to ...
Flexible reporting / scheduling / triggering
SAManage has a lot of useful information. It would be great if more of that data can be used to select, filtered on, reported on etc.Also...
Make headers clickable in Users setup screen to be able to change sort order
We'd like to be able to sort the user's list by user-name et. al.
Extend customization capability in Service Catalog
With regards to added fields in Service Catalog:Be able to change order of fieldsBe able to group custom fields so they show up in a sect...
Unify the look-and-feel of the UI so Computers works like Other Assets
The new UI look-and-feel is already working in the Other Assets" with additional functionality and connections being displayed on the rig...
Rearrange fields in Changes" details form"
Arrange details fields (Change Plan, Rollback Plan and Test Plan) in the changes details form so they are each full width fields across t...
Allow users on the self-service portal to update their own details
It would be great if users are able to update their own details (site, dept, address, phone number) directly from the self-service portal.
Add details to time tracking
When adding a time-tracking record, it would be useful to automatically record the agent and time-stamp of the person making the entry.
Add users to cc
For selected users, let them configure to have others users on cc automatically. E.g. a user logs a new ticket via e-mail. If this user l...
Provide flexible/configurable widgets for Dashboard
Have flexible widgets for the Dashboards. The filtering already provides tremendous flexibility. Would be great to have this flexibility ...
Add timezone and different date format
Add the possibility to configure timezones for users and have different date formats, e.g. dd-mm-yyyy, dd-MON-yyyy, mm/dd/yyyy etc.
When searching for assets with a username, the results only show up workstations/laptops/servers, monitors, mobile phones etc are not listed.
Often an incident can be related to a device other than a workstation/laptop/server (e.g. a monitor, mobiel phone, router, printer, etc).
Auto update installed quanities in the contracts/items.
it would be great if in software contracts the installed quanities would auto update as software is added or removed from the systems.
Extend filtering options
Add more fields to the filtering options. E.g. add 'Service Pack' to filtering options. Use case: select all Windows 7 machines that have...
Attach Change and Release requests directly to Incidents and Problems
In order to facilitate our change process:We'd like to be able to attach (or create and attach a new) Change directly to an IncidentWe'd ...
Allow virtual deletion" or archive of records"
I am hoping at some point to see the ability to mark duplicate assets and incidents of a certain status as deleted. At the very least, I...
Associate user information with Hardwares
A hardware entry is associated with User information through the User Details section. The following fields are available for editing in ...
Auto-populate site and department in incidents
For a situation where we don't want the users (or don't trust them) to populate the site/dept fields manually:We'd like to enforce that w...
