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Dell offers a simple way to obtain warranty information via their service tag numbers on their assets. It would be great if the agent cou...
Identifying hardware entries
Hey,We are planning to change our hardware duplicates identification process, and we thought it would be very helpful to post our plans t...
Add response times / SLA timers to incident (queues)
Add the ability to have response times (maximum time between receiving a new incident in a queue and a support technician assigning it). ...
Dashboard widget for all my open cases
It would be nice to have a widget on the dashboard for all my active cases.
Add the ability to track end-user feedback on incidents
When a ticket is closed, we'd like to be able to send the requester an email to let them rate the resolution.
Add Mac desktop and Mac laptop to Asset Categories of Computers
Need more differentiation than just Macintosh in the drop down.
Escalation SLA Auto Prioritize
I would like an auto escalation feature that is set up in a Tier 1 - Tier 3 basis. For example if there is a problem the system would aut...
Custom Fields to enter software license keys
We would like to see a custom fields option alongside each of the software titles of each asset where we could enter a software license k...
Add a risk to detect possible faulty disks based on actual MTBF
new risk on hardware
change button under asset page to look up changes like I can do for incidents.
change button under asset page to look up changes like I can do for incidents.
Update asset information from Zendesk
Next to the great support from Zendesk as described here: http://support.samanage.com/entries/2... it would be great if you could update ...
END USER DESKTOP WIDGET
A desktop widget for the end user to submit new incidents from a desktop icon. This would be a personal choice that the end user would ma...
See ticket requester's full details in a ticket
We would like to see the full details of the incident requester when looking at an incident (and the incident list).Currently it only sho...
Custom Search-Assign a Asset to a User
We would like the functionality of looking at our user base and click on their name and see the Assets that are assigned to them. It woul...
Auto-update the installed agent version
Allow the installed agent to auto-update itself when a newer version is released.
Allow me to show manufacturer and model # of computer in inventory
tech support said it's not currently possible. hopefully you can add this feature."
Auto refresh for technician and end user
Auto refresh for technician and end user especially technician so they can see when new tickets arrive. For the end user they could see t...
Rich formatting for most forms (fonts, size, colors, inline images, bullets)
especially Creating tickets, responding to tickets, solution articles.
Show view count on solution articles
This helps IT staff know which ones to prioritize on improving. The ones with highest view counts and lowest scores should get improved f...
Active Directory/LDAP authentication/integration (SSO)
I recommend the following:Customer installs an service on any windows member server. It makes an outbound connection to your data center ...
