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currently a technician can assign it on the incident main list but must also change the state to assigned when you click the detailed scr...
On 'critical' tickets, make the whole cell show in red (not just the font)
so it stands out in a more obvious way.
Option to send email satisfaction survey
Contain a link to do it at a website but also it could contain some basic mailto" links in the email body that would then be parsed by th...
Allow end users to rate a solution article (not just 'was this helpful')
currently someone might click not helpfu' because it doesnt apply to their situation. But what we also care about (more probably) is .......
Improve consistency, intuitiveness, and flexibility on customer portal
I think the best thing to do here is be flexible and let customer choose their own termsIn our situation i would set them to all use the ...
Allow force/combo of solution search before ticket creation
When end user fills in the short and long description it will use those as keywords in a solution search. If none of the top 10 are helpf...
Allow pasting graphics/screenshots from clipboard into ticket (quicker than attach file)
Like gmail has. This saves steps/time. You can press Ctrl -V or right click >paste to paste a graphic or screenshot into the body of a re...
I shouldn't need to specify my domain name for google login each time
I shouldn't need to specify my domain name (myfamilymail.com) each time i logon. see attachment. I realize the allow button" only prompt...
Edit/delete subcategory values in service catalog
User can add categories and subcategories, but not edit or delete them.
Customize which fields are displayed in the 'Mass update' selection (including custom fields)
It would be useful if there was an option for each field (whether predefined or custom) to select if it's visible in the 'Mass update' sc...
Automatic assigning of Incidents
I would like to see tickets get automatically assigned to technicians based on current load or in a round-robin fashion.
allow Zendesk Widget to work in ticket index
The new Zendesk widget is great. It is now visible in the ticket details. Could it be made available in the ticket index?
Quick Reassign, similar to Quick Assign
When keeping track on cases and progress, it'd be convenient to have option to reassign a incident through list overview, after it's been...
Quick set Type" from List Overview"
Relevant to Quick Assign in list overview, it'd be convenient if one could quickly set Type from list overview (as admin), instead of goi...
Resolved and Closed cases should become invisible from default filter in overview.
This would improve overview of relevant and current cases (incidents/problems/changes) on first look without having to set filters. Attac...
Service Desk - Google Calendar Sync
The ability to sync scheduled activities and tickets with the Google Calendar.
We'd like to customize the email headers for messages coming from the SAManage Service Desk
It would be very useful if we could customize the From:" and "Reply to:" fields, so the requester sees our Company name in the "From:" fi...
Changing the portal login screen
Suggested improvements for the SAManage Self Service portal.Ideally for us would be some sort of network status indicator (instead of, or...
Allow hash-tag processing in email replies to tickets
It would be a nice feature to allow the user to add hash-tags in the subject/body of a reply to an incident to cause additional processin...
File attachment option for event/Life cycle of an Asset/OtherAsset
Hi There,Please let me know if possible to add file attachments to events/Life cycle of asset and other asset. We require this option to ...
