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We require to have an option to add other Asset link to incident/problem. Currently only you can add Asset/Computers to an incident where...
Change request layout should be vertical instead of horizontal
The change request layout makes it difficult to read detailed change requests. I think it would be better if the sections titled change p...
Remove or Hide Priority as Default Selection in Incidents
If we don't use priority in incidents, we would like to have options to hide or remove that field. It can be created if necessary, since...
Allow interested parties to follow" an incident, problem or change."
Please consider adding a feature to allow anyone who can see an incident, problem or change to add themselves or another party to the ite...
More detail in vendor management
Please add more details to vendors. For example, we often have more than one contact at a vendor. Multiple phone numbers, etc...
Send ticket from portal to a specific queue
I would like end-users to be able to send tickets via the portal that show up in a specific queue--same as is possible with emails curren...
Remove headers from email
When someone replies to an email from SAmanage the headers from the original email they receive get posted along with their message. Why...
Allow a portal user to add a CC to an incident
Currently if an admin user creates an incident they have the option to cc someone, but when a portal user tries to create an incident the...
Attached file to an incident comment should be attached to the notification email
When a file is attached to a comment made on an incident, that file should be an attachment to the notification email that is sent to the...
When attaching a Solution to an Incident, the Solution's file attachments should be added
Any files attached to a Solution should be attached to the comment on the incident when the solution is associated with that incident, an...
Show Time Stamp for All Incidents > Created At column
I would like to request to show time stamp for all incidents, under the created at column. This way we can tell when the incident was cr...
Allow software contracts to account for sites and/or depts
If a contract is assigned to a site and/or a dept, it would be very useful if only the software installed on computers for that site/dept...
the ability to attach an asset to a ticket on the mobile interface
the ability to attach an asset to a ticket on the mobile interface
Barcodes (not just QR codes) for Other Assets
While the QR Codes are great for looking an asset up quickly with a mobile device it doesn't (to my knowledge) allow auditing by quickly ...
Attach Other-Assets to a Zendesk ticket
Allow the user to search for an Other Asset and attach it to a Zendesk ticket the same way computer asset are attached.
We need more Custom RSS widgets on the dashboard and more ability to customize the widgets
Currently have only for Custom RSS widgets to work with.
RESIZING OF WIDGETS in Dashboard
They are so narrow as to be pretty much useless, need to resize to full width of screen.
For reporting: access to all SAManage data as a data-source
Some means for power users to select from ANY field in ANY form and filter on a specific value OR a wildcard. The ideal would be for me t...
Improved functionality in the mobile interface
See user information for an asset;See tickets connected to an asset (and vice-versa) See/Modify asset life-cycle events - specifically in...
Add attachments in Service Catalog items
When creating a service catalog item, allow the use to attach a file to a service request
