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This is probably the MOST critical thing that I need out of Samanage right now. I need to be able to track non-active computer assets wit...
Ability to Add Users Without Having to Create an Account
Since I am only using SAManage for tracking IT assets (we use zendesk for our help desk), my users do not need SAManage accounts. I do ne...
Proactive ITAM - get notified about key events
Create new incidents in the service desk for the following events:New computers - take action to classify user, site, departmentComputers...
Show related Zendesk tickets on asset details in Zendesk widget
When searching for an asset from the Zendesk widget, add a link to other tickets" and show all other Zendesk tickets which the asset is a...
Extend Custom Satisfaction Survey
The new customer satisfaction Survey is great. A couple of suggestions that would make it even better:\1) An option to choose a frequency...
re-open an incident and change state
Hi there,We need a feature in the system that re open an incident and changing state to assigned if user still facing issue with the sa...
Remove incidents button off of Zendesk's SAManage widget
Remove incidents button off of Zendesk's SAManage widget
Search for Zendesk tickets against SAManage assets in Zendesk
Make SAManage assets searchable inside of Zendesk tickets so a report can be run in Zendesk to see how many tickets have been issued agai...
Service requests tasks should support portal users
Could we get the ability to route a service request to a portal user for approval? For example, when someone requests a new computer we m...
Resolving tickets in mobile web page
Is there a way for you to alter the mobile web page so that we can add a resolution when closing a ticket on a mobile device such as an i...
Recurring incidents
There are often repeating incidents or service requests that would be ideal to automatically create at regular intervals. For example, a ...
Customize Export Report Fields
It would be great to be able to specify what fields are included when performing and export. In particular this would be helpful in the P...
Add a widget that shows total financial value of contracts scoped by site/department
A potential customer asked if this was possible to view under contracts, but a widget would work as well.
Create / update custom fields via the API
We would like to create / update custom fields via the API to provide us with better integration into our other systems.
Add parameterized values for approvers in Service Catalog
Specifically, the ability to select the Requester's manager as an approver.
Provide a way to collapse the search filters
So it doesn't take up as much screen real estate.
Customer satisfaction survey to add a reason filed for customers saying NO
Is it possible to add a filed into customer satisfaction survey to capture the reason of saying Not satisfy ?
Add SOS" or "Help Me" Feature"
It would be nice to have a button that a end-user can click that turns on an indicator light in the inventory to show us which computer t...
Need to be able to specify Requester's Manager in workflows and SLM escalation
It would be great to be able to specify the a workflow request or an SLM escalation be able to go to the user's manager.
SLM Improvements
A few useful improvements: Service Requests should have a separate set of rules from the other incidents (for example, service requests d...
