Losing plays due to faulty server or something

  • Problem
  • Updated 3 years ago
I have lost 2 plays due to SAVEup not loading the game I click on, then when I exit, I have lost 1 play. Its not really fair.
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Jordan Bradfish

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Posted 3 years ago

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Kylan

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Jordan,

I'm looking into the problem, but I need some more details.

Were you playing an Instant Win game? If so, did the game selection screen never change to the play screen, or did you receive an error message? How long did you wait between selecting a game and exiting out of it?

Thanks.
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Jordan Bradfish

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It was an instant win game. The play screen never appeared, it just showed a blank box. I'd say I waited at least a minute or two before exiting, but there was an obvious problem both times it happened.