not earning credits!

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  • Problem
  • Updated 4 years ago
i dont earn the proper amount of credits each time my check is deposited into my account linked to saveup! any ideas on what the problem is ???
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jamie smith

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  • frustrated

Posted 4 years ago

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Will, Employee

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Hi Jamie,

Is the account a checking account? Credits for checking account deposits are issued a bit differently. The credits are issued at the end of each month based on the increase in average balance for that account. For example, let's say you have an average of $100 in your account in January and an average of $200 in February. You should receive 100 credits at the end of February. Please check back at the end of the month for the credits.

If this is not regarding a checking account, please give it up to 48 hours to update. If you're still not receiving the credits, let me know and I'll look into it for you. Thanks for playing