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I’m frustrated

BlackPing not running on BB 9500 with OS v5.0

I've tried many times, but I cannot run Blackping on my BB. After enter the Mobile Key, the BB returns me an error message:

"Error gathering data (FAIL_COM: Critical tunnel failure)

Check your reception and BES / BIS connection. (This application has Not Been tested with WiFi connections, so please use a data connection.) "

I do not understand anything. I receive emails fine, I can navigate without problems, I'm not using WiFi connection...

I using a BB 9500 with OS v. 5.0. and BlackPing v. 0.0.4

I hope someone can help me. Thanks!

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