Scale frame cracked

  • Problem
  • Updated 4 years ago
My scale bikes frame cracekd. I lost my bill. Service say if i have not bill, dont help me. Please help me. I'm sorry for my bad write English. I'm from Turkey
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hasan ilhan

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  • sad

Posted 4 years ago

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where did it cack My 2011 Spark RC cracked after 2.5months and they won't warranty it even though they can't see any other damage but said a stone or rock must of hit it so they won't replace it NOT HAPPY with SCOTT
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SCOTT Sports SA, Employee

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Dear Hasan,
thanks for your mail.
We are sorry but we are not able to change a frame under warranty without an invoice or bill. This is also clearly explained in our warranty conditions.
Please ask or contact your dealer may be he have a copy of your invoice or can help you in this case.
Thanks for your understanding
Best Regards