XMPP message delivery stopped Sep 25th

  • Problem
  • Updated 6 years ago
  • Acknowledged
i've been happily getting XMPP updates for months but the last update I got was Sep 25th 11am. I've tried re-adding shout@shizzow.com to my IM client and doule-checked the settings on shizzow.com.
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donpdonp

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Posted 7 years ago

  • 4
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samkeen

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I checked the XMPP server and overall it looks good. Its certainly sending messages.
I'll dig in further and see why donpdonp is getting no XMPP love.
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donpdonp

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the problem could very well be on my end, though i don't know what it could be.
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Dawn, Community Evangelist

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Looks like I'm having the same issue. My last sms update was on Sept. 25th around 2:19. I thought it was just IM flakiness on my end.

I'm using Adium 1.3.1 on the mac. I'm getting IMs from other xmpp services (gmail, etc.).
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Amy

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Same thing here; just verified someone I listen to shouted within the past half hour, and no message from shout@shizzow.com. I'm using pidgin 2.2.1 on linux.

pidgin reports shout@shizzow.com's status as "offline", but I think that has always been the case (not sure). Also shows me as "unauthorized," with a "to" subscription pending, but I am sure that this has always been the case.
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Dawn, Community Evangelist

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Official Response
Here’s what we think happened: we suspect that we have been blacklisted by the Google XMPP servers. If you are using GTalk or any IM service running through Google Applications at your company, you are probably not getting IM notifications. The rest of you are still happily receiving your notifications. We are working hard to resolve it by sending emails into an apparent black hole that is Google HQ.

You can still get your IM notifications by signing up for a non-Google XMPP / Jabber based IM account. Jabber.org seems to be working just fine for me right now.

We’ll let you know when we have wrestled our way off of the Google XMPP server blacklist. Wish us luck.

If you know someone on the Google Talk team and want to put in a good word for us, we'd appreciate it because we're not having much luck on this end.