Error on install of (Free) Simple Diagrams Version 1.0.38

  • Problem
  • Updated 4 years ago
We've purchased a license for Simple Diagrams (currently have version 1.0.26 installed) and I'm trying to manually upgrade to the latest version 1.0.38. I can't find a download link for purchased licenses, so I went download and install the free version (hoping my license info would transfer over) and I'm getting an error message on install. I'm running Mac osx v.10.6.4 with Adobe Air V.2.0.3

My business partner (on another computer) is also getting this message...we just wanted to bring it to your attention so you don't lose business.

Please see the attached image for the error:


Thanks,
~The Control Yours Team
Photo of Control Yours

Control Yours

  • 21 Posts
  • 0 Reply Likes
  • on a holding pattern.

Posted 5 years ago

  • 3
Photo of Daniel McQuillen

Daniel McQuillen, Official Rep

  • 153 Posts
  • 10 Reply Likes
Official Response
Arg. This problem is due to the fact that I've switched security certificates. Version 1.0.35 was supposed to bring you up-to-date with the new certificate, but this was poor planning on my part as I assumed everybody would update when it came out! If you jump from a earlier version to 1.0.38, you get this error.

I'll work on getting rid of this problem, but in the meantime the easiest thing to do would be just to remove your current SimpleDiagrams program and then just re-install from the web. SimpleDiagrams will remember that you have a license, as this information is stored in the AIR Encrypted Store and doesn't get deleted when you delete the program.

In the end, a big APOLOGY. I should have made this transfer smoother. I'll work to get a new version out that gets rid of this problem.

Please let me know if you update and everything is back to normal.

Thanks for your patience,

Daniel