Can't install/play Simraceway, but other games are working completely!

  • Problem
  • Updated 2 years ago
Thought of dropping this here to see if any solution can be presented... I have an (quite) old (but powerful) PC, but totally above the needed specs for Simraceway in any aspect, running Vista 7 ultimate64. I have several other games installed on this PC, all of them working perfectly. But I cannot, on any way, install and play Simraceway. It gives an error message during the install of DX, then the game when started goes black for about 2 seconds and then nothing, back to windows screen, no error message. Even one of Simraceway's techs tryied to solve it thru TeamViewer and no good. Any advices on this?
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Marv74br

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  • frustrated

Posted 2 years ago

  • 1
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SRW_Joseph, Employee

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Hi Marv,

Thanks for reaching out to us here.

The issue you are having is most likely related to the directX files not installing: we see that quick desktop crash, with no error message whenever someone didn't get the full directx installation for whatever reason.

Have you fully updated your copy of Vista, including all the service packs?

Also we have found there are several Vista era graphics cards that will not run some of the shaders used in Simraceway.

You can always come visit us on our 24/7 Live Webchat Look for the yellow chat buttton, left side of the main page after login. (Same username and pass as the game) We should be able to troubleshoot a bit better there.

Best,

Joseph Loewinsohn
Simraceway Support
San Francisco, CA
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Marv74br

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All updated to the maximum, the gpu is a nVidia GeForce GTS 8800, I have other games that use DX and they all work fine, Simraceway is the only one not working...
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Marv74br

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Problem solved, I upgraded to win8, all working now