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I’m Infuriated

Didnt save my work, lost hours of work!

My sketchpad pro for iPad didn't save my work when I clicked save and I have now lost all my work and have to start again!! I am not ha
Py! Is their anyway at all to retrieve it? Help is much appreciated
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  • @Socilate,

    Please provide us more detail on what happened and the set up you have.

    How were you saving? Tapping the Gallery button or the + icon?

    Did the file not save, or did the application exit during save?

    Do you have the iPad set up to save to the device or to iCloud?

    If it were a crash, when you restarted the app, it was a blank canvas? Or was there any content from autosave mechanism displayed?
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  • I have it set to iCloud,
    I did gallery first it didn't save, I tried it with the + it didn't save
    Whatever was auto saved has vanished completely and it didn't save to the cloud far as I can see as there's no copy in my gallery at all.
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  • When you hit the + that makes makes a new canvas after the 'save process', so that would be why the canvas would have been cleared, so this doesn't have anything to do with the temporary autosaving mechanism.

    The first time, when you tapped the Gallery button and tapped Save it did move on to display the gallery, is that correct?

    It sounds like all the right steps happened, but the file either didn't actual make it to the cloud or the cloud is not displaying it.

    I'm creating Hi Rez canvases and saving to iCloud now, but it is working smoothly and posting quickly.

    Do you have SketchBook on an iPhone or your Mac to just double check if it might be actually in iCloud?
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  • @Socilate,

    I don't have any suggestions on how to recover this document if it is truly lost, so right now I am on the assumption that it is there in iCloud, but for some reason not showing up.

    We have heard of one or two reports where users were unable to see iCloud items, but updating iOS5 addressed both cases. Is your iPad up-to-date?

    Also, there is a way to check if files are uploaded... see image below on viewing the contents of the SketchBook iCloud container:
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  • Here are a couple of recommendation that I have in general, tips for all users...

    - Definitely save your files at regular intervals.
    - Also Save Copies so that you have stages saved
    - You can try out iCloud before you fully adopt it... save to your device, select a canvas and upload them at any time using the icon at the bottom of the Gallery
    - This is a useful reminder... when you save to your device, all the contents in your Gallery are tied with the SketchBook app, so if you delete the app from your device, the gallery contents go too. So, using iCloud or the other export options to store or back-up files is a good idea.
    - It is always useful to sync and back-up your iPad. When you restore, you have to make sure you select the right back-up to restore.
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  • I’m frustrated
    I have had this problem several times, myself, where, after doing a drawing, I return to Gallery or hit + to make a new image and the old vanishes. I have the latest iPad (first version) software, and iCloud is enabled but not saving there by default. I thought that might be the cause so I have it so I manually have to push the image to iCloud storage. Still happens every so often. I've lost three of ten sketches I've drawn in the past week.
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  • I have the same problem. I save the image then return only to find it gone. I am not using iCloud, nor do I want to. I have taken to emailing the psd files but the is very time consuming and I shouldn't have to.
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  • I also keep losing my drawings in Sketchbook Pro on Ipad2 - it seems to happen when i first launch the app. At launch it shows a blank canvas which i then begin to use - when i am finished and click gallery and click save the drawing closes like normal and takes me back to the gallery. But at the gallery the drawing is gone - when i click the back button it goes back to the drawing for a split second then seems to delete it and shows me the previous drawing i had worked on in a previous session. I feel like when i opened the app in the past it went straight to the gallery and then to begin a drawing you had to click the + button. Now it goes straight to a blank page which seems to be some sort of dummy page that cannot be saved. HELP!! I use this app for work and this really reduces productivity

    Seems like in the past the app went straight to the gallery view upon opening which then required hitting the + button to begin a new sketch --and now it does not. It goes to a cover page that fades away to a blank page where i can begin drawing. Seems these first sketches are the ones that do not save. It should be easy to avoid this by goinng straight to the gallery and then the + button to start a new sketch but I forget everytime with that blank screen there just begging me to sketch on it. Also we should not have to go find the gallery and then hit the + button before starting if a blank page shows up first.
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  • I’m angry and upset
    I have experienced exactly the same scenario as mbuettell. I have an ipad2. Usually it opens to my last drawing but this time it opened to a blank canvas and I started using it assuming it was a new document. I admit, this did seem strange at the time and I worried I might been using a previously used document.

    I have tried duplicating it with no success. This included creating blank documents, then closing sketchbook pro from the task tray. I've tried blank documents that haven't been saved, and nearly blank documents that have been saved locally and have been saved to the cloud. The only thing I haven't tested is when iOS closes an application on a blank document. I suppose it could be document contents but mine was a simple single layer doc with use of only the pen and pencil and eraser tools.

    I lost an hour and a half's work right before I needed it in a presentation. After using Sketchbook pro for 3 months and loving it, I can not longer trust this application. I just noticed there is an update to 2.5.2. But there is no mention of this bug fix.

    Can you confirm the issue has been identified and resolved or do we continue playing russian roulette when saving our drawings?
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  • We have tried really hard to reproduce this problem. In the process, I discovered one potential cause and that fix was added to 2.5.2. The problem is that we cannot consistently reproduce this bug. It's like a race condition or something.
    As with any hardware/software system, making copies of work in progress files is always a good thing to do.
    v2.5.2 has a few fixes and internal enhancements that stabilize the app in terms of I/O.
    If you experience this same problem with this version, please let me know with as much detail as you can.
    Thanks.
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  • I have lost doozens of drawings because of this. It all seemed to start (for me) after the version with iCloud integration.

    How do you make copies of works in progress, if they disappear when you click Gallery?
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  • Just make sure that when in doubt:
    - paint the initial strokes
    - go to the Gallery
    - confirm that the sketch is there
    - continue painting, going back to the Gallery from time to time. Once in the Gallery, hit the "++" icon.

    It would be very valuable if you could find a reproducible workflow for this bug.
    VERY IMPORTANT: please let us know if this happens again with the latest v2.5.2
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  • I’m Angry, frustrated
    This has constantly happened to my hubby's work and we don't have iCloud sync, maybe you should offer a backup service since this is so common with your app. We don't have this problem with the free "express" version and I'm a bit inclined to request a refund as its pretty pointless to have this app. Of all the pics my hubby has drawn we have 0 in the gallery! He's done at least 5 and they took quite awhile to do them.
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  • Yes, this has happened since. And I have deleted images that will return, like if I sketch then delete, and exit. Reloading often makes it load up the last deleted image when the app opens...
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  • I have had the same problem, but it was on my computer (windows 7).. lost hours of work. The program crashed when i tried to save... and because there is no autosave everything is lost..
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  • If anything, the problem remains and has gotten worse.
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  • I also have this problem and already lost my work twice. But I noticed when saving by hitting the 'gallery' button, the 'save' button and 'don't save' button are very close to each other. And I already found myself accedently hitting the don't save button a few times while I was aiming for the save button.

    Please make a confirm option for the don't save button.
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  • I’m frustrated
    I just lost a beautiful painting I had worked a month on! I saved it to gallery many times, then today closed everything, went back in and gone. If I have saved it many times then it should be somewhere correct?
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