Sketchbook Pro 6 Pinch Zoom doesn't work on Windows 8 Touch Screen.

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  • Updated 11 months ago
I recently bought a Sony Vaio Duo, I downloaded Sketchbook Express and bought Sketchbook Pro. Pinch to zoom, pressure sensitivity etc, all work flawlessly with Express, but in Pro I cannot pinch to zoom (pressure and palm rejection work however). Will there be a fix for this? I bought Pro as there were no clear plans to release a Windows Store version which would most likely work right away.

I realise you have far better support for Wacom devices than N-Trig, but with Windows 8 there will be a lot more devices that don't use Wacom, including Microsoft's own Surface Pro... and either way, Express already works brilliantly, so it's gotta be fixable, right?
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Bpmd

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Posted 3 years ago

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Bpmd

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Anything?
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Bpmd

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I've been looking into this, and from what I gather others are having the same problem with Windows 8. It's not an N-Trig issue, as the last person I happened across with this problem had upgraded a Wacom enabled tablet to Windows 8 and lost the ability to "pinch to zoom" too.

Are there any plans to fix this issue, or add more support for Windows 8 devices? I'd have waited for a Windows Store version, but the response I kept reading from AutoDesk was that the desktop application works just fine.... it's even advertised on the Sketchbook Express app after every use.
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HellYes Design

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I have a ep121 (wacom digitizer) running win8...

No pinch zoom on it either.

Sad thing is, I downloaded the Sketchbook Express (from the win8 marketplace) and the pinch zoom works flawlessly.
Seems like if they got the freeware working they should be able to update the pro version...
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Brian Eun

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x86 SBP's rendering engine is a house of cards mess built upon the original Sketchbook Pro circa 2005, and it's preventing a proper multi touch UI being implemented on all the Windows 7 and 8 Tablet PCs and slates with MT pro cap digitizers. The only MT device that I know for sure works with SBP 6 with pinch zoom and pan is the Wacom CIntiq 24HD Touch. I know this because I sometimes do corporate demos for Wacom, and I had to demo the new MT feature on the 24HD Touch last autumn with both Sketchbook Pro 6 and Painter 12.

I personally have used just about every Tablet PC, Windows 8 slate, and Android tablets with SBP 6 and SBP on Android, and it's almost as if Autodesk made a deal with Wacom to only allow SBP6 proper MT UI usage with Cintiq 24HD Touch. No other hardware does all 3 UI gestures (rotate, zoom, pan). Most Wacom pro cap devices can only manage zoom, even if the GPU is powerful enough to allow for Open GL rotation in the preferences.

So as for now, you either get a perfect MT UI married with crappy brush engine in Android, iOS and Modern UI, or deal with crappy MT UI with great brush engine in X86. A crying shame... As educator at both high school and college level, it really prevents me from recommending SBP6. If I can't have proper MT UI, I much rather deal with way better brush engine in Paint Tool SAI, which is just as easy to use.
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Bpmd

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I contacted support when I hadn't received any reply. The answer I received was "We currently don't support Windows 8". I've replied with a screenshot of the advert Sketch Express displays from within the app. The app is only available on Windows 8, and it urges you to "go pro today". They shouldn't really be advertising to Windows 8 users if the official response is they don't support Windows 8.
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Steve Miller

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AMEN. I have had issues with pro on windows 8 to this day with lag on the puck and zooming. Seriously, why are they still continuing to have these problems with windows 8 with pro? Are they just ignoring the issue? I don't know but it makes me not want to use it.
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aaraaf

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Well... the only reason I bought Sketchbook Pro 6 was because it was advertised on Sketchbook Express (which works really, really well) for Windows 8 and the documentation touted multi touch navigation.

Without Pinch to Zoom it's an entirely frustrating experience.

Dang it... I just want it to work as well as the Android version on my Flyer!
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Brian Eun

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If you have Wacom digitizer on your W8 slate, then you can get a 2 button Wacom pen, and then map the 2nd button to space bar via Wacom Pen Tablet properties.

That will allow you to have quick access to pan and zoom.
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maxpierson

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This seems like a good workaround, any ideas as to how to implement it on a Windows tablet with integrated Wacom digitizer? I think if you buy a standalone Wacom pad, it comes with software that allows you to map buttons to any combination of key presses.
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Bpmd

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Received a reply to my message pointing out that they advertise SketchBook Pro in the Windows 8 app.... "unfortunately the information I provided that Sketchbook Pro is not supported on Windows 8 is accurate".

I don't know if I'm more disappointed that the advert is misleading, or that Autodesk's Sketchbook staff have ignored this thread completely when you can see them replying to many others.
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Simeon Vincent

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I'm in the same boat and I have to admit I'm quite disappointed. I was really looking forward to getting a bit more power out of Sketchbook, but this limitation means I have to go back to Sketchbook Express if I want to draw without having a keyboard on hand.

Several features require a keyboard. For example, I can't zoom or pan in a document without hitting the space bar. Needless to say this is pretty frustrating.
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ddd ccc

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Same problem here too, I have a x220 t from lenovo and the pinch to zoom function worked fine with the same wacom driver on 7, but since the upgrade it doesn't.
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Jacques

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As a graphic facilitator traveling and preforming on site I was looking to go completely paperless with the use of SBP6 on my windows surface pro after thoroughly enjoying the downloadable SB express from the windows store. Why am I able to pinch zoom in the basic version and not in the pro version? I am completely disappointed with this purchase!!! The pinch zoom is vital to keyboardless work flow. Using a tablet like a piece of paper was the ideal situation while drawing. Even with the two button pen, having to click, select the move function, move/zoom then select my brush from the menu cripples my drawing speed and frustrates me endlessly. In the Express version it was layers and in the pro version its zoom. Come on Autodesk, get it together! You have all the pieces now make a better product. Your product is nearly there! All I need is zoom/move at my fingers.
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Qi Wang

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Why Express works fine on windows 8 and when I upgrade to pro, I actually lose features like pinch zoom. That is not good.
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dankots

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I didn't see this thread when I asked the same thing about Surface Pro: my thread has a reply:

https://getsatisfaction.com/sketchboo...
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Heineko Kaze

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Still no progress on this? - I downloaded the free trial last night and instantly fell in love with the software until I started noticing issues with the zoom/move and other assorted tools.

You have a free version that supports Windows 8 but not the pro?

At this rate you have, so far, lost a customer... I'm just glad that I haven't Autodesk any money yet like some of the people here.

Those that have spent money on this - I would even encourage getting a refund. Their site says nothing of the lacking support for Windows 8 but claims to support Windows - not okay.
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Andrew

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ditto to everything Heineko said.

I assumed the pro version would simply add more features to the flawless UI of the free version. As it is, the 'pro' version is unusable for me after working with the windows 8 app.
I will now be considering competing software, since regular desktop ui is no worse in theirs.

And I was so excited. The lack of response from Autodesk only hardens my disappointment. At least they have a 15 day demo. Otherwise it would have been money down the drain.
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Akshay Pawar

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Heineko Kaze

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I may have a solution for everyone in the interim, but it isn't perfect and it requires access to a mouse.

EXACT ISSUE:
More than pinch zoom not working was that I could not make my tablet distinguish between zoom and move with the stylus. It did not matter where I clicked or dragged my stylus from, it would choose one of the tools at random and it would stick for a while. Zoom wasn't bad as I could kinda move using that, but if I was locked on the move tool I could not zoom in or out without restarting the application, or hope it switched back on its own.

SOLUTION:
I had a mouse hooked up one of the times I went into the application and noticed that if I hover over the move arrows it lets me move the canvas, If I hover over the zoom magnifying glass it lets me zoom - effectively fixing my control issue. Furthermore, with the zoom tool selected I was able to pinch zoom as well! If you have a mouse on hand this might be the way to go - even if you just use the mouse to make sure you're hovering on the right tool

CONCLUSION:
Despite this mini-ray of sunshine, it is unacceptable that I needed to use a mouse for the Pro version where the free trial works perfectly fine.

Sketchbook will still not be seeing any of my money at this rate though.
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Fernando Dominguez

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I second everyone's opinion and grievances here; I was pretty baffled to find that Sketchbook Pro lacked touch controls after Express worked SO well!

I'm glad I am just using the trial and didn't spruce up for the Pro version yet. All I really need is layers and I'm more than willing to pay $40 for that.
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Ron

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Ayyyye! I scratched my head for days after having bought this software. I'm not a professional so I don't depend on this program to earn my bread and butter but I paid the same amount as any professional out there.

Please fix this! How hard can it be. All you need is take a bit of attention from your iUsers, and give the Android and Windows users a bit more concerning SBP.
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Matthew Whetton

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Has there even been a response to this yet?
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Fernando Dominguez

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I'm hoping they are quiet because they are working on it, but the pessimist in me just thinks that they are quiet because they don't care. Right now the amount of people using Sketchbook Pro on tablets like the Surface Pro is very small, what upsets me is that apparently touch controls on Sketchbook Pro work fine on the Cintiq 24HD Touch.
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aaraaf

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The interesting thing is that the new version of Sketchbook Express has an updated "buy the pro version" window that always pops up as the right hand click link option when you launch the software. Sketchbook Express is only available on Windows 8 PCs... so the point of Sketchbook Pro not being specifically made for Windows 8 is moot, as far as I'm concerned.

I love the software, other than not being able to pinch to zoom. I feel a bit bamboozled.

Funny thing is, the Android version is just about perfect now, with all of my grievances having been repaired.
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Fernando Dominguez

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That IS even more infuriating indeed. I would honestly pay for a version of Express that supports layers; that's pretty much the only thing I need. I only use the software to sketch so even if the layers are limited to 3 I'm OK with that.
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Matthew Whetton

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Its is annoying that they effectively up-sell in the express edition to the pro one and then you lose functionality.
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Fernando Dominguez

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That's definitely the most annoying part. I'm using the trial version of Pro right now but I'm not planning to buy it until they fix that.
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Qi Wang

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The problem for Surface pro user is nothing else works, at all. My Paint, photo shop, Painter.... None of them even have pen pressure sensitivity working. Sketch book pro is the only thing that close to "Working stage" on a Surface pro. If they don't have competition, why improve? Again, I am looking or alternatives, If you have a good alternative, let me know.
Before that, Sketch Book pro is still what I will use.
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Bpmd

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They do work, all of them. They rely on Wacom drivers to work, and Wacoms new Feel drivers fix the pressure sensitivity issues with anything that uses Wintab. www.wacom.com/feeldriver
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aaraaf

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Qi, did you update your tablet driver for the Surface Pro? I thought that Wacom addressed this with the latest driver on their site.
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Yair Yepez

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Did the Wacom drivers fixed the problem in an N-trig Vaio Duo device??
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Bpmd

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I can't believe this hasn't been fixed in the 5 months since I posted this. I've since switched back to an Intuos to save myself the headache, and pinch to zoom works perfectly.
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Fernando Dominguez

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Indeed; it's especially insulting that it seems to work fine with Wacom tablets and the Surface Pro uses basically the same Wacom tech!