To all Smartsoft Community users,
Smartsoft was notified earlier this week that the web services that power the Smartsoft Community will be shut down on June 30 2020 by GetSatisfaction, the developer of the platform.
To be clear, this will have no impact on your Front Desk system. These changes will only affect our Community support website.
Due to this unexpected development, Smartsoft will be launching a new Community solution on very short notice. This process is underway, and the Smartsoft team is currently evaluating several options in preparation for the move. Unfortunately, we do anticipate a gap in coverage between the closing down of GetSatisfaction and migrating to a new Community tool, but it is our goal to complete the migration as soon as possible.
In addition, we plan to migrate the topics currently hosted in GetSatisfaction into the new solution. We may choose to take the opportunity to curate portions of the data should we find it no longer relevant to our products and services.
We ask for your patience and understanding during this transition. If you require support in the meantime, please reach out to our helpdesk team directly at www.smartsoft.com.au/support
We will continue to keep you updated with our progress on migrating the Community to a new platform.
Smartsoft was notified earlier this week that the web services that power the Smartsoft Community will be shut down on June 30 2020 by GetSatisfaction, the developer of the platform.
To be clear, this will have no impact on your Front Desk system. These changes will only affect our Community support website.
Due to this unexpected development, Smartsoft will be launching a new Community solution on very short notice. This process is underway, and the Smartsoft team is currently evaluating several options in preparation for the move. Unfortunately, we do anticipate a gap in coverage between the closing down of GetSatisfaction and migrating to a new Community tool, but it is our goal to complete the migration as soon as possible.
In addition, we plan to migrate the topics currently hosted in GetSatisfaction into the new solution. We may choose to take the opportunity to curate portions of the data should we find it no longer relevant to our products and services.
We ask for your patience and understanding during this transition. If you require support in the meantime, please reach out to our helpdesk team directly at www.smartsoft.com.au/support
We will continue to keep you updated with our progress on migrating the Community to a new platform.
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