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When selecting to send SMS messages for a particular practitioner, the drop down list contains nearly all of the practitioners we have ev...
Treatment Plan end date
I would to have the option of an end date in the treatment plan section. Worksafe and other 3rd parties will approve so many treatments ...
Migration to a new Community platform
To all Smartsoft Community users, Smartsoft was notified earlier this week that the web services that power the Smartsoft Community will...
PracSuite – Smartsoft’s New Professional Cloud Product - Coming Soon
Hi Community The Smartsoft team is excited to share with our users a new project that we have been developing this year. PracSuite is a...
Register of medical devices
We are now required to keep a register of a medical device fitted to relevant patients including serial number, date fitted, date for rev...
Front Desk API for Integration with Custom built mobile app
Hi, I'm creating a mobile app using Microsoft PowerApps for my client and I want to integrate the app with Front Desk application to man...
Looking to reach more patients? List your practice on Whitecoat
Looking to reach more patients? Listing your Practice on Whitecoat will make you available to over 400,000 patients searching and bo...
hey, can you run front desk on a mac using parallels or similiar and utilising a virtual pc?
GP/Referrals
Has GP/Medical Referrals been moved or removed? I can't find it anywhere, including System Information.
Hi There, We have quite a few 'rules' in our diary, but they never print on the day list. Is there a way to make this happen? Thanks
Rules/Day Lists
Sending emails too slow
Trying to send individual email recalls and it's taking at least 10 minutes for 1 email to send, stopping the whole system from being usa...
Tracking equipment/resource hire
We have a number of resources that we currently loan or hire out for a fee to clients. We would like to track this in Frontdesk both for...
Online booking - Not able to look at appointments for a long time
Hi, we've had a few people comment lately. When they are taking time with online booking. It says they must be having a problem. They get...
Waiting list consideration.
Thank you for now having a waiting list report. Could you have different options when previewing / printing rather than just in alphabet...
Appointment book report with contact phone numbers
Hi Everyone,Yesterday we had a full power outage due to the electric storms in our area. Our clinic lost power for 5 hours, meaning we ha...
Appointment Details Tooltip
When hovering over a patient name and a long sms message has been sent none of the appointment details are visible as the sms is showing ...
Login to sms server failed message
I've been trying to send sms's recently and keep getting "Login to sms server failed. Please check your username and password". I acknowl...
automated sms additional options
For automated SMS it would be helpful: 1) in the When to send reminder for an option to be added that is '2 days before (Sun-Thu)' 2) in ...
Automated SMS Reminders - What you need to know
With the release of Front Desk v20.0.0 we now have functionality to automatically send SMS appointment reminders. With this feature there...
Front Desk - Production Upgrades (30 April 2020)
We are pleased to announce that the following Front Desk upgrades have been given Production designation, meaning they have been thorough...










