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A Family message would be helping avoid a family of 5 for example getting 5 messages rather receive one message taylored for the family.
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Email Radiology or GP from patient file
When emailing a patient from their file, we CC their GP or Radiology clinic (used for referrals). Unfortunately, you can only select a co...
Import editable PDF
Can we import editable PDF's into SmartSoft? We have imaging practices providing us with e-referral forms. These documents can obviously ...
After Backup logout user automatically
For security reasons would be great to have the user logged out automatically after Backup in the case it's a longer backup suite to larg...
Web appointment book ideas
Some ideas
Have space to enter referrer or note going back to reception if required.
Allow email a template for example to be sent...
waiting list search
I would like to suggest a search or maybe an indicator on the client's profile so that we can easily see whether a person has already bee...
Change to the Web Appointment Book
Show the patient telephone number in patient detail when scrolling over a booking on so that an employee logged in can easily call the pa...
Calendar link in SMS provides wrong details
We've had a patient receive a wrong "Calendar link" with his SMS reminder. Not only was his appointment time wrong, but also the practiti...
Duplicate GP entries
Could you please consider a warning/pop up box when new GP details with the same GP name are entered? We could select to either use exist...
Telehealth link
In version 20.1.0.0 it appears that the telehealth link is saved within the appointment which has the advantage of a different link for e...
Do you offer telehealth consultations? Let patients know.
Due to COVID-19 disruption to the way our clients practise, last week we released support for telehealth features in Front Desk. For more...
Automatic SMS error
Since the change in NSW daylight saving (AEST) SMS used to be set to go out at 8am but now go out at 7am. To fix this problem I have chan...
Front Desk Messenger for our Practice only
We have 2 practices, and find it hard to communicate via Messenger easily to just those who are logged in within our practice. It would b...
Front Desk - Pre-Release Upgrades (23 April 2020)
We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone throug...
Chart on clinical notes blanks itself out when switching to/from FD and Google Chrome
Hi Team, I am putting symbols onto a Chart in Clinical notes in FD. After entering the symbols, I click OK. Before doing anything els...
search by patient surname not providing full list
Search by surname of Smith provided a full list down to first names beginning with W, but when I include the archived patients, the list ...
credit card details
Does Frontdesk have a capability to store credit card details and take payments form the credit card like Healthkit? In these changing ti...
Hide Practitioner columns with no appointments in appointment book
Because each podiatrist has a different column for each different location, even if they rarely use that column (e.g. pod 1 doing home vi...
Add letter tags for alternate claimant
Can letter/email tags be added for Medicare Alternate Claimant Details? Would make processing bulk billing in HPOS easier.
Front Desk Telehealth Enhancements – Coming Shortly
Update 8/4/2020: Front Desk v20.1 has been released, which includes new telehealth features. For more information, please see the telehea...







