Conversations
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Trying to send individual email recalls and it's taking at least 10 minutes for 1 email to send, stopping the whole system from being usa...
Appointment Details Tooltip
When hovering over a patient name and a long sms message has been sent none of the appointment details are visible as the sms is showing ...
Login to sms server failed message
I've been trying to send sms's recently and keep getting "Login to sms server failed. Please check your username and password". I acknowl...
Calendar link in SMS provides wrong details
We've had a patient receive a wrong "Calendar link" with his SMS reminder. Not only was his appointment time wrong, but also the practiti...
Automatic SMS error
Since the change in NSW daylight saving (AEST) SMS used to be set to go out at 8am but now go out at 7am. To fix this problem I have chan...
Chart on clinical notes blanks itself out when switching to/from FD and Google Chrome
Hi Team, I am putting symbols onto a Chart in Clinical notes in FD. After entering the symbols, I click OK. Before doing anything els...
search by patient surname not providing full list
Search by surname of Smith provided a full list down to first names beginning with W, but when I include the archived patients, the list ...
Emailing Appointment Cancellations to Practitioners
When we take an appointment cancellation on any day before the appointment is due the email to practitioners notes the next appointment a...
Problem encountered in clinical note charts
I have just typed added a heap of symbols to a clinical notes chart. (The chart uses FD's Image Editor).Before clicking 'OK' to close the...
SMS costs and restrictions
Costs and restrictions on SMS. Why are we still being charged so much, 10c, for each SMS? I know the reasoning previously offered , that...
Issue with deleting appointments in patients file
There appears to be an error with deleting appointments. When
in a patients file and you go to appointments and then click on a future
...
Requiring Registration Authorisation after Group Practice details updated
i have 2 practices using the same FD system. Unable to login now after adding some details to the group practice header. When opening F...
Change of email address
i'm having a problem with changing my email address which is listed in my profile. The profile shows my old email address. When I try t...
SMS reminders to a 614... number
I have noticed that when new clients book through the gateway their mobile numbers comes up with the Australia area code 61412 345 678......
GST and Xero Integration
We have integrated with Xero, but find that after sync we cannot differentiate transactions that included GST. This becomes a problem whe...
This might be a bug. Can you duplicate this? "qryClient: Dataset not in edit or insert mode"
Hi Team,Please can you run through this quick sequence and see if you have the same problem as me?Open FDClick on the patient iconOpen an...
Opening of Image Editor on Tablet
We have just started using Windows Tablets for our Chiropractic office. The only issue I have come across is that images in clinical note...
Patient allowed to book in on gateway within restricted timeframe
We have a 3 hour window where patients aren't permitted to book an appointment on the booking gateway. Some how this afternoon, someone w...
Exporting banking Summary to Excel
At request of our bookkeeper we are going to start exporting our banking summary to an excel file however there seems to be a glitch on t...
Email reminders need to reset with change appointment
When we use the "Change Appointment" function after reminder emails have been sent, the appointment in the new time slot keeps the email ...








