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I’m sick and tired of banking games

Having no access to my cash......the pig wont give it up

This service is a great idea.....but just a big game for the big banks to hold MY HARD EARNED MONEY for an extra 3 - 5 days............i want my 500 dollars but have to wait till the 19th just to ask for my money and then it will take additional 3 days for me to get cash......so all the money has cleared my bank and smarty pig is holding it and saying they will not give it to me till the 23rd..........NEVER AGAIN..............
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  • @David Richter,

    Thank you for your post and your feedback. Per SmartyPig terms and conditions, goals cannot be closed until 4 business days after the most recent transaction has posted into a users goal. The 4 business day wait from the time this transaction posts to a goal is to make sure we do not receive any reversal requests from the originating funding source, which would generally happen during this time window. If you have any further questions, please do not hesitate to contact our customer support team at support(at)smartypig(dot)com. Thanks, John
    • view 6 more comments
    • With "...isn't acceptable" changed to "...isn't justified", I agree a little more. Room for improvement? Oh, most definitely. Does this turn off prospective customers? I would think so. But my assumption was that aplomb is already a customer and to these customers, I can say from first hand experience that it is indeed possible to "accept" the work-around. :-)
    • This is great feedback - and we are listening. We will continue to work with our banking partner on the concerns being posted here. Thanks, John
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  • sorry working daddy....i should have asked you to proof read....truly i wasn't trying to write a grammar perfect letter......just want my money........
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  • I’m disappointed, frustrated
    Ive had the same problem. I didn't even know that it was possible once the funds have cleared the "source" bank for a bank to essentially change its mind and take their money back. I am soon to be renting a house. I knew that the money would be taken out of my source bank on the 15th and once deposited into SP, it would complete my goal. But now, not only do I have to wait for the funds to clean, then another four days so that my bank doesn't change their mind, but I have to wait additional time for SP to get around to transferring the funds BACK, AND wait for those funds to clear! It is now 12 days later and my money still isn't accessible. I told my new landlord that I would have the money by the beginning of last week, now it is the beginning of the next week and I still can't get my money out! And I really need to move into this rental house ASAP.
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