dissatified customer, product NOT delivered as promised

  • 4
  • Problem
  • Updated 7 years ago
  • In Progress
I ordered a backup CD and paid the extra dollars for priority mail so that I would get it in 1-3 days as it specifies. It's been 9 days and nothing. These images are important and the customer really wants them. What do I do now, when I can't even talk to anyone on the phone about?
Photo of photoessence


  • 2 Posts
  • 1 Reply Like
  • frustrated

Posted 9 years ago

  • 4
Photo of Andy Williams

Andy Williams

  • 64 Posts
  • 4 Reply Likes
Official Response
@ Jenny Gunderson Sean, from our Support Hero staff is writing you again from our help desk to assist you. http://smugmug.com/help/emailreal where we answer your questions fast 365 days a year.