Serious bug: most metadata lost with upgrade from 1.8 to 1.9.3!

  • 11
  • Problem
  • Updated 6 years ago
  • Acknowledged
Oddly, when I upgraded from songbird 1.8 to songbird 1.9.3 on Win XP SP3 on 12 February 2011, everything seemd to go well, but the migration to the new format seems to be seriously bugged.

Two symptoms:
1) Most of my metadata are not present anymore in songbird (they are still present if i open them with winamp).
2) And most (but not all) of my playlists got their name lost (empty names / not rendered names), both with intelligent and manual playlists.

If i click on a song with empty metadata in a playlist without name, it still plays the sound well!

Here is a screenshot:

Thanks for telling what needs to be done or to issue a patch that correct this serious bug.
Photo of marie.tanguy


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  • puzzled, confused and frustrated

Posted 6 years ago

  • 11
Photo of Mari


  • 1370 Posts
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Official Response
Hey everyone -

According to the reporter of bug 23385 you can use the Backup Bird add-on to save your info. This is not something we were able to reproduce in-house, so these are the steps that the bug reporter used to restore his library. Hopefully they'll work for you, too!

We're in the process of looking into what caused this in the first place to prevent it from happening again.

1. Download and install 1.4.3.
2. Ensure that your profile opens with all of the information that you expect.
3. Install the Backup Bird add-on (which also requires RatingFile), and use it to save all of your information. In the Backup Bird options, be sure to tick the boxes for Backup RatingFile and Restore RatingFile. In the RatingFile options, tick all boxes /except/ "Ignore unrated songs" and "Compare duration." If you uncheck "Compare file hash," the backup-and-restore runs more quickly but restores ratings and play counts by trying to match metadata tags in the file rather than comparing media file hashes (i.e. it could be less accurate). Set these options as desired according to your situation.
4. Be sure you know where all of your media is located. You can use the "File Location" column in the Library if you're unsure.
5. Move your old profile to another directory (just in case this doesn't work you haven't actually lost anything) using these instructions.
6. Uninstall 1.4.3 completely.
7. Download and install 1.9.3.
8. Follow the instructions from Backup Bird for setting up this new profile from your old one. It is possible that you will need to re-import your media if Backup Bird does not handle it for you. This can be done by drag-and-drop, File > Import Media..., or by using the Watch Folder setting in Tools > Import Media.