I’m eager to get this to work

songbirditunesagent.exe crashes on iTunes start

Hi Songbird team.
First of all, let me say that Songbird is propably the best program I installed this year, it really rocks galore.
Now, exited about the features in the new release, I tried exporting my Songbird library to iTunes.
When I exit Songbird, i find the songbirditunesagent.exe in my processes, but as soon as I open iTunes, the agent crashes. This bug is reproducable.

My %AppData%/Songbird2/ folder contains 3 .task files and a itunesexporterrors.txt reading "ERROR: Failed to initialize the library source object".

I use
* Songbird 1.2.0
* Tunes 8.2.0.23.
* Win XP SP3

Any help on this would be really appreciated, since I really want to break free from iTunes (as far as I can, seeing that I own an iPod Touch).

Thanks in advance,
Jörn
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  • Hiya,

    Thanks for the report and for your support! Your best bet on this is to file a bug here: http://bugzilla.songbirdnest.com/ If you have one of your crash ID's from any of the crashes it would be great to include that. Also please remember to always submit your crash reports.
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  • I’m confident
    1
    Hi Laura,
    thanks a lot for your time and support. I headed over to BugZilla and found a ticket which describes the same bug that I experience. I will make sure to post all information I can find there.
    Thanks a lot!
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  • I’m hopeful
    Hi Jörn,

    I went ahead and added this thread to the bug report since I didn't see any activity from you in it. For everyone else who may have this issue, you can track the comments on this work item by:

    1. Going to the "people" box in the upper right hand corner of bug # 16764

    2. Add your email in the "add cc" box

    3. Scroll down and hit commit.

    If you don't have a free bugzilla account, signing up is quick and easy and will allow you to share your feedback directly with the development team.
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  • I’m sad
    Each time I open iTunes (without Songbird running), I get an error message stating that the songbirditunesagent.exe has stopped working. Can anyone tell me why this happens and what to do to fix it?

    This reply was created from a merged topic originally titled
    Songbirditunesagent errors out when opening iTunes..
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  • AppName: songbirditunesagent.exe AppVer: 0.0.0.0 ModName: songbirditunesagent.exe
    ModVer: 0.0.0.0 Offset: 0000dbb1

    ----------------------
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  • I've found that if I open iTunes first, then manually start songbirditunesagent.exe by double-clicking on it (located in C:\Program Files\Songbird) it will import my tracks from Songbird. This obviously doesn't fix the problem but at least it lets me sync my libraries.
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  • I’m sad
    someone writes, that this problem is solved on a win 7 x64 system. congratulations. but i use a win xp system!
    so the issue is still waiting to solved
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