Eighty Eight Ensemble 2.5 Activation error

First, I am Japanese. So I think that the following sentences are converted by google translation, so it is hard to understand but thank you.
I bought "Eighty Eight Ensemble 2.5" on 2/7.
After purchasing products, downloading and installing, and proceeding to activation, this activation failed.
As for what kind of failure, I entered the serial code, proceeded with the "Next" button, and a communication error occurred when I pushed the button of contents like "authentication with web".
I tried to activate again by the same procedure. However, it is said that the serial code is already in use and can not proceed. Actually, activation has failed, and activation is not done.
I mail this fact to your company SONIVOX about 3 or 4 times, but I will not answer anything.
What should I do?
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  • Hello,

    Thanks for posting. Software authorization inquiries cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the Sonivox Support page. Select Software Authorization Assistance from the drop down menu.

    or

    • For quicker support, call your nearest Support Office.

    Let me know if you have any questions!
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