I’m frustrated

Serial wont move to my new PC

I've got a new PC for my DAW so I need to move my licenses. Everythings fine except for Orchestral Strings. After three unsuccessfull tries the validator claims I tried to many times.
Unfortunately sonivox does not reply to emails. (this seems to ba a common problem as I can see in this forum). I'm stuck. Can anyone help?
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  • Hi Peter,

    Thanks for posting. Sorry you're having issues with activating your software.

    Software authorization inquiries cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the Sonivox Support page. Select Software Authorization Assistance from the drop down menu.

    or

    • For quicker support, call your nearest Support Office.

    Let me know if you have any questions!
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  • Hi Bill,

    thank you very much for your quick reply.

    Right, thats what i did twice. I called it EMails but of course I opened an issue. After this a robot sends the message below and the rest is silence. Since I am from germany a phone call to the USA may cost a fortune but maybe I will try. What is more puzzeling: As far as I understand, OStrings can be installed on two computers, so what's the fuzz? It's not for the money, it's just annoying.

    Best regards
    Peter

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    Dear Peter,
    Thank you for contacting us! This message confirms that we have received your inquiry.

    It is important to us that we answer your questions or concerns and to get you up and running as quickly as possible.

    A Support Technician will reply to your inquiry within 24 to 72 hours (not including weekends or holidays). We appreciate the opportunity to assist you.

    Note: this message was sent from an unattended mailbox. Please do not reply to this message.

    For further product support or assistance with your product, please visit Support
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  • Hi Peter,

    Unfortunately, I didn't see any inquiries come into our support box from your email address. However, I'm going to escalate your case to one of my support agents for you. Please expect an email from them shortly - Thanks!
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