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I’m frustrated

Outlook Sync Error

I keep receiving the following error message when syncing Outlook. “Sync not completed. See log for details”
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  • EMPLOYEE
    I’m frustrated that you're not hassle-freed yet...
    Ack, it sucks that your sync isn't working. If you send your email addy (which is your username) to support at soocial dot com we can have a look at what is going wrong.
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  • My log, for the same error, shows the following:

    11:45:50 GMT -8:00 [INFO] - Bytes read:
    11:45:50 GMT -8:00 [ERROR] - processItemStatus: server sent status 512 in SYNC
    11:45:50 GMT -8:00 [ERROR] - Error #512 in source contact
    11:45:50 GMT -8:00 [ERROR] - Error in syncing:
    11:45:50 GMT -8:00 [INFO] - Outlook session closed successfully.
    11:45:50 GMT -8:00 [INFO] - Syncronization process completed with errors (code = 512).
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  • Tijn (Automata Artificer) November 15, 2008 23:17
    sounds like a messed up vcard to me... but that's nothing you can do about, Glen.

    I suppose the support-monkey sends me your mail-address soon and we can figure out what went wrong.
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  • I have the same issue and can not find the logs. Where are they located?
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  • I’m frustrated
    I found the logs, here is the error. The plugin was working a week ago, but not anymore. I tried to reinstall it, without success.

    17:41:39 GMT +1:00 [ERROR] - Error in syncing: HTTP request error: status received = 502): Unknown error. (code 0)
    17:41:40 GMT +1:00 [INFO] - Outlook session closed successfully.
    17:41:40 GMT +1:00 [INFO] - Syncronization process completed with errors (code = 2053).
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  • 23:49:58 GMT -5:00 [DEBUG] - Current Timezone = (UTC-05:00) Eastern Time (US & Canada)
    23:49:58 GMT -5:00 [DEBUG] - Reading configuration settings from the management tree
    23:49:58 GMT -5:00 [DEBUG] - [UI] StartSync begin
    23:49:58 GMT -5:00 [DEBUG] - [UI] Hide menu
    23:49:58 GMT -5:00 [DEBUG] - [UI] Starting the syncThread...
    23:49:58 GMT -5:00 [DEBUG] - A new version (9.0.1) is available
    23:49:58 GMT -5:00 [DEBUG] - newVersion=9.0.1
    23:49:58 GMT -5:00 [DEBUG] - version=9.0.3
    23:49:58 GMT -5:00 [DEBUG] - The available version is not an upgrade, ignore it
    23:49:58 GMT -5:00 [DEBUG] - Initialize COM library
    23:49:58 GMT -5:00 [DEBUG] - Initialize result: 0x00000000
    23:49:58 GMT -5:00 [DEBUG] - Create Outlook.Application instance...
    23:49:58 GMT -5:00 [DEBUG] - Instantiation result: 0x00000000
    23:49:58 GMT -5:00 [DEBUG] - Logon to Outlook MAPI: default profile, show-dialog = true, new-session = false
    23:49:58 GMT -5:00 [DEBUG] - Creating Redemption.MAPIUtils instance...
    23:49:58 GMT -5:00 [DEBUG] - Creating Redemption.RDOSession instance...
    23:49:58 GMT -5:00 [INFO] - Outlook session opened successfully! Using: Outlook 2010.
    23:51:37 GMT -5:00 [ERROR] - Error in syncing: HTTP request error: status received = 502): Unknown error. (code 0)
    23:51:37 GMT -5:00 [ERROR] - No response from update server
    23:51:37 GMT -5:00 [ERROR] - Client update error - uses the stored parameters
    23:51:37 GMT -5:00 [ERROR] - update check failed
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