Can we personalize the wording on Free Subscriptions? Or at least have it made less aggressive?

  • Problem
  • Updated 3 years ago
  • Acknowledged
The current wording on the customer's invoice says:

>>>
Lifetime: $0.00

You signed up for this subscription on January 04, 2012 at 23:48 UTC. It will start immediately and will never end.
Thank you very much!
>>>

I don't like the use of the word "lifetime" and the sentence "It will start immediately and will never end".

Both of these words step on the toes of our terms of service. We reserve the right to change the terms of our plans or revoke plans, so the free plan may in fact not be for a lifetime and it may end.

Our terms of service which cover this. But the phrasing is overly aggressive and is not how we'd like to present ourselves to our customers.

Can you add the ability to customize this wording? Or at least rephrase in a way that removes the word "Lifetime" and the phrase "and will never end"? There's not much added by having these words for free lifetime plans since by the time customers get this they know they've signed up for a plan that doesn't end. I think that the cost and duration wording are necessary for plans that do end or that do have a cost associated with them.

Thoughts?

Thanks,
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tt2011

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Posted 3 years ago

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Duff OMelia, Official Rep

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We don't currently have a way to customize that. I wonder if adjusting the description on your subscription plan might allow you to include more verbiage to clarify?
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tt2011

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I do plan on tweaking the wording, so yes, that will help. But clarifying this in the description can make things more confusing, since that would seem to contradict the wording that we can't change.

Even giving us the ability to turn on or off this message would be good - then we can put all the wording we want in our description and we won't have to worry about the message.

If we can add this to the list of enhancement requests, that'd be great. This obviously isn't a critical issue, but it'd be good to do something about this if the effort needed isn't too high.

thanks!
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Duff OMelia, Official Rep

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I've added your request to our list tt2011. Thanks!