• 1
  • Question
  • Updated 5 years ago
  • Answered

From https://spreedly.com/manual/integrati...
One-off fees added to a subscriber will show up on the subscriber's invoice when their subscription is renewed or when they re-subscribe.

What will happen to added fees when they did not re-subscribe or renew?

Photo of gapolgretchen


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Posted 6 years ago

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Photo of Nathaniel Talbott

Nathaniel Talbott, Official Rep

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Fees can only be added to auto-renewing subscriptions, so customers who have fees will automatically be renewed and the fees charged.
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What happens if the user incurs a fee, but then disables auto-renew?
Photo of Duff OMelia

Duff OMelia, Official Rep

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Then they'll never get charged that amount. Same as if they get charged fees and their card goes bad or expires and they never update their payment information.

Hope that helps clarify!
Photo of Jimmy


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It does indeed. 3 minute response time, nice.