I can't move users from one free plan to another

  • Question
  • Updated 3 years ago
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I have users who are on a plan marked "Free". This is a free plan. I'd like to move them to a plan called "Beta". This is also a free plan, but it has different features enabled on my side.

I tried to move the users from "Free" to "Beta" using the command described here:

https://spreedly.com/manual/integrati...

But using that command produced this error:

Subscription plan must be a regular or metered plan.

Why? I should be able to move people from one plan to another regardless of whether that plan is a regular, metered, or free plan.

This seems like a bug to me. Regardless, is there a way to move my users from their current plan to the proposed one?
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tt2011

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Posted 3 years ago

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Duff OMelia, Official Rep

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Noticed that you emailed the same question. I'll follow up via email.
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davide zilioli

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Actually the answer may be of interest to more people. I want a customer on a free lifetime trial to be able to upgrade to a regular paid subscription account but when the customer goes to the change described here

https://spreedly.com/manual/integrati...

the customer only sees information about the free plan they are on, and no option to upgrade. Thank you for your help
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Duff OMelia, Official Rep

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If you fill in the "Subscription selection URL on your site" in your site settings then the link should show up to allow them to choose a plan.