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I’m sad, but hopeful!

Current Status on Issues with the New Springpad

Hey guys!

Today we launched a new version of Springpad, available on the web, iPhone, iPad & Android. More details: http://springpad.com/blog/2012/04/the...

Check it out at: http://springpad.com

Unfortunately, there are a handful of issues that are impacting a number of you:

1. Notebook covers are showing 0 contents
This is a temporary issue with your accounts. Even though the cover shows zero, if you open the notebooks, you will see your data.

2. Attached notes & links are not showing up
Another temporary issues. All of your attached notes are safe & sound, don't worry! But, you should know that when they show up in the new Springpad, they will be comments.

Both of these issues are due to a huge job queue over on our servers. Once we get through the queue of upgrading everyone's accounts, these things will show up. I know it's frustrating, and I think you in advance for your patience. If you really can't wait to see your attached notes, send your username to devin@springpad.com & she'll help you out.

-----

While I have your attention, I thought I'd also address a common question we are hearing: "Where's All My Stuff?"

Yes, the navigation has changed a bit. Here's how to get to all of your stuff in Springpad:

Web: Click on My Notebooks, then you'll see

Here, I'd click on '1531 springs' to see all my stuff & '850 unfiled' to see the stuff that's not in a notebook.

iOS and Android: Tap on the 3 little lines in the top left corner to reveal the menu of notebooks, then scroll to the bottom to choose All My Stuff.
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  • We'll continue to post update here when we have them. Sorry to make you wait!!!
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  • 2
    Hey Katin. So if you knew there would be a huge server load on the upgrade - why didn't you tell us about it - and give us the chance to take an offline backup first!
    • view 2 more comments
    • It's the new web, relax. PR is always king and the customer is always a pawn.
    • I'm seeing the attachments appear again. However, my faith in Springpad is not the same. Whoever decided to put more weight on the "press embargo" than its actual users obviously has no concept of "bad press". You've come so far with so something so good only to allow other matters take a higher priority.
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  • I’m stoked
    Thanks for the updates, here and on social networks. Launching a redesign freaks many people out, but the changes look great so far! Best luck smoothing out the rough patches!
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  • Some of us using third party logins were forced to re register bc of the update. Does re registering mean I've lost my notes?

    Upon logging in , I was taken to login in through my google account as I usually do. However got a message " There was an error processing your registration...Sorry about that!". So apparently checking "allow springpad to get info from my email" has re-registered the account. Now all I see is "lets' get started" and profile setup but my old username is the same. Nothing happens when I click "My notebooks". If I continue with this and click "next" in profile creation , will I still have my old notebooks. Also, how can I back up from my phone before it updates please? (already started emailing the 700 one by one)
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  • 2
    I like the new look all in all.

    Only thing i wonder (and i already wrote it once, but the comment was not accepted for some reason) wasn't one of the big wishes to be able to create sub folders ?? I can't see that anywhere.

    Torben
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  • 1
    Katin: Still not happy with many of the changes, but I give you big credit for being available and addressing our concerns.......
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  • I've been really looking forward to the updates. I've told everyone they were coming. Now that they are here. I can't get into my account. Sigh.
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  • I’m confused
    I have several issues since the update:

    #1 FCs on HTC Flyer (Android)
    Since updating the Android app I can login and see the overview of notebooks as well as settings but whenever I try to enter a notebook, the app FCs on me. I have sent in several crash reports using the default functionality of Android. This is happening on an HTC Flyer (7" Android tablet).

    The new version of the app is working fine on my phone HTC EVO 3D.

    #2 No more toggle for hiding/displaying checked items (Android)
    I can not find the option to hide/display checked items within a checklist. Has it been removed?

    #3 Can't delete items in checklists (Android)
    The old version offered a delete option when long-pressing list items, this option has apparently been removed as well, confirm/deny?

    I would like to have these options back, apart from that I like the new design but would like to have an option to make notebooks smaller in size so that I can see more of them at one glance.

    However, I still love your service and your commitment, thanks for that!
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  • 4
    Holy cow, folks. I have raved about springpad to people. In this update, you just wiped out public document access I had given for a huge event I have planned. Those web sites are out to many, many people with the inability to change them. Now people get taken to my general page with no idea where to go.

    You have just destroyed my work for a whole year. And with the event two weeks away, I am royally screwed.

    MMulberry
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  • I am not seeing the collage of photos on my notebook cover like I am seeing on some public notebooks. Is this part of the server issue?
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  • I’m sad
    1
    So wait, our attachments will be COMMENTS?! WTF?! D:< I'm assuming that will be public won't it?

    And the ONE thing I really wanted- and many others- Recurring tasks! I don't see an option for them yet! :[
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  • I’m dejected
    12
    A massive overhaul such as this either needs greater beta testing, or the beta testing that was in place was not extensive enough.

    This echoes previously failings. I'm not seeing the lesson being learned here. Time to resume the quest for another notebook.

    Perhaps you should revert to the old system, or give us the option to migrate. Yet another company forcing its UI changes upon its users to make someone feel like they're continue to deliver value, when all you needed to do was sit tight. Ain't broke, don't fix.

    Edit: Concerning the press embargo, they are a terrible idea for a service people crucially rely upon, especially for a productivity service. Heaven forbid a business actually relies upon this. Giving early notice of UI overhaul and anticipated heavy traffic trumps whatever trivial PR you thought you might gain from existing users. I don't see how a PR release for an overhaul such as this would attract new users. Thus, what was the point in keeping us in the dark? Reliability has been seriously called into question here.
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  • I’m concerned
    5
    I don't really care about some of the issues related to appearance. I also don't have any issues with the new sharing ability that appears to make Springpad work more like Pinterest.

    However, I do need to report a functional issue that is a potential deal breaker fro the way I use Springpad. I use Springpad primarily to clip web pages as either bookmarks or notes. For me the whole point of Springpad is having a quick, simple way to clip notes and add bookmarks and them group them under specific topics (notebooks). Speed is critical. I clip things because I do not have time to review them at the moment or because I anticipate needing them as reference material for the future. In my usage case a key feature of the Old Springpad was the remarkably low number of mouse clicks I needed to do what I needed to do.

    In the old version users had the option to define both the notebook location and the tags for the item in the thumbnail or list views. The new version has taken away the ability to add items directly to notebooks from these views.

    This means that users now have to open each individual item and then scroll down to the bottom of the item to select notebooks for storing items.

    This adds extra navigation to the process and makes the app much more cumbersome to use than the previous version.

    Please restore the previous functionality.

    For me, these extra steps are enough to make me start looking at alternatives.
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  • 2
    I don't think this is the disaster some people are claiming. I have played with it for a while. I can delete things, I can check completed things off the list. I just think folks need to take time and learn the new menus.
    • Please tell me how to do so in the Android version, hiding doesn't even work properly in the web interface (using Chrome), just the checked checkboxes disappear, text remains visible.

      Maybe all this is possible as you claim and it's all because of my lack of cognitive capacity or time to learn the new menus but even then this would mean that the menus could be improved so folks like me can use Springpad intuitively again.
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  • I’m frustrated
    My notebook covers are showing 0 contents and at the top of the page I only see "4 springs". I don't see the rest of my stuff or any of my notes/lists/etc when I go into those 4 springs either...

    I even tried to use the search feature to see if they were hidden somehow but did not return any results. Weird part is that on my phone when I go into "all my stuff" I can see a bunch of my old notes/lists but when I try to open it, they are just blank...
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  • 3
    I will continue to use Springpad because I have too much time and effort invested in my notebooks and can even get used to the MASSIVE notebook icons on the My Notebooks page. But, what is killing me is that Notes attached to my task are now going to show up as Comments?! At the very least bring back the ability to add NOTES as attachments to Tasks. NOTES!

    I don't want to see my picutre (or a gray picture icon) plastered next to each and every "Comment" when I need to add a note to a task. I can understand the need for the social aspect, but turning it into a micro-Facebook is a touch much. This program is losing its formal-like appearance by the minute.
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  • I’m upset
    3
    My biggest complaints.

    1) Size of notebooks are too large. I now have to scroll to access my notebooks. . We need a configuration option to reduce size of these notebooks.

    2) When you open a note, in browser, Only about 25% of available screen real estate is used. This is the most annoying issue. You should make the old interface usable until these issues are fixed.
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  • 1
    A big concern for me, which I haven't seen mentioned yet, is that status of the Board. For some reason the text in all of the notes on my boards, and some of the text in the "Add Items" dialog, is showing up white, making it impossible to read. I haven't found a way to manipulate the text color, and my notes don't show up that color in any other view. Also, in chrome you can no longer see the notes as you move them around. In firefox you can't move them at all, but that may not be related to the update.
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  • Let me say once again....I cannot access any of my attachment information. When I click "my notebooks" and then click on the page, it takes me to "null." You have got to be kidding, right? I have just had a ton of my information washed away and it is critical for a conference I am doing. Your suggestions are not working.
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  • I don't disagree that they should have done more to beta test but railing the company for trying to do a major update is probably why developers don't bother updating stuff.
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    • Couldnt agree more Richard... I see a lot of fluff and nothing else.
      I had favoured Springpad over Evernote, this new release, sends me back to Evernote.
    • Their job is producing software... software that works. This doesn't. Add on top of that the fact that they have apparently decided to take the product in a whole new direction without so much as a peep to their client base, fully makes them deserving of the railing they are getting.

      This is a multi-point, multi-directional failure. And before you say, "but it is free" yes, it is, but their investors put money in because of the current and potential customers which is what in theory will eventually make them a takeover target (this is the target of many/most FREE app companies that aren't ad supported), so we, the users are the product they are using to sell themselves to investors or a buyer. They need to keep us happy if they want to brag about their customer base. And thus it is their responsibility to keep us happy if they want to keep us around.
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  • I’m frustrated
    Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!
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  • 6
    God forbid I had to make a presentation this morning, relying upon things I'd saved at Springpad. Thanks for the heads up that this was coming. Another 'upgrade' screwed up.

    Having done this myself for my own business, I understand this is to be expected. But not warning us in advance is unforgivable. How much longer before you all decide it is best to downgrade and make us happy instead of watching up leap to a competitor? I assume upgrades could have been parsed out in small doses. Frankly, this shows unprofessionalism and makes me question just how safe I should consider my data that is parked with you.
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    • Rather than the desktop version, use the Chrome "Evernote Web" version. It is just like the desktop version, has auto-Save, but also has a "done" button which immediate saves what you are working on.
    • I believe the Firefox version has that now, too.
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  • I’m sad, confused, frustrated, disappointed
    2
    I too am extremely disappointed with this "New Springpad." I'd been telling many people at work how much I use, love, and rely on Springpad. Today, that all got wiped out. It is absolutely obvious that there was very little beta testing. Attached notes are a complete mess (especially on my two iOS devices; somewhat better on my Android). Syncing with my two iOS devices is also a failure when changing text in an existing note. (Adding a new note seems to sync OK). The Web App has issues as well: Lost MANY of my thumbnail pics, and while I was able to get some of them back (manually going in and re-assigning attache photos as the thumbnail), there are some where it refuses to allow me to assign an attached photo as the thumbnail... i.e., the attached photo does not have the "Make this the thumbnail" appear in its upper right-hand corner.

    I agree with many comments that have said the time would have been better spent on improving the text capabilities, and adding features that are available in other note apps, such as a drawing "type" where free-hand drawings could be made (on mobile devices). Collaboration is fine, but not at the expense of this being a "smart note" application!

    I try to look at notes attached to my notes and it's just awful on my iPhone 3gs and iPad 2.

    I guess I put too much faith in this app by becoming so reliant upon it. If things don't get fixed, and I mean ASAP, I'll be looking for another app.
    • I do have the same comments. Understanding such a big overhaul will always have fall outs, these are too many. No good beta testing book. And a major mistake is not to inform users so they could make a backup of their data (the function is available).
      My first experiences with e.g. Recipe notebook:

      1. Cannot edit existing recipe. no edit function
      2. Cannot add pic to (existing) own recipe with no pic yet. No 'add' button
      3. Some of my pics are gone
      4. Some of my pics are there but not shown and no button to add (pixel matter?)
      5. Pictures I have chosen out of available pics are replaced by other pics?? I want to be able to decide myself which pic is best to show
      6. When I want to add a recipe of my own, it looks as if I have to do a search on the web first, but then the option 'make your own' appears. Better to change the text in something like 'search or make recipe'. Now it is confusing
      7. Text runs out off the boxes. Should have been seen in beta
      8. I can nowhere find the option to change notebook title.
      9. Expected to have the option to choose my own preferred letter type(s) in stead of being 'told' which to use. Leave some creativity
      10. Expected to have the option to choose my own photo background, related to the notebook with transparency setting function. A clean 'desk' is popular but don't take the creativity out of us

      Consider my comments as help to improve. I still like the product but will keep all my notebooks closed till things are stable
      Regards
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  • I’m confused
    Where are the Boards now? I just started using Springpad a couple days ago and started migrating stuff from Evernote because I really liked Springpad and now some of the things I really liked seem be gone.
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  • I’m frustrated, annoyed
    When I log in to Springpad using Google Chrome (which is the recommended browser) I go to My NoteBooks and the page is completely black. If I move the mouse to where I think things should be i see the URL at the bottom of the screen. It appears because I used a different theme (which was available in the earlier release) I now can not see my notebooks. If I log in using IE I can see them, but there is no setting to change the design...

    Not happy.

    If i log in on my iphone using the app I have the option to change theme, select it and says there is a problem with the springpad site, please come back later.
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  • You may need to add a board to the navigation pane for your folder. To do that go into the folder and choose settings from the navigation pane. From click the Navigation button and then click "Add Item". Once the new item appears change the Navigation Type to board.
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  • On the main screen I get the below:


    If I mouse over and click on the screen I can get into a notebook and it shows this:


    I didnt pick this and I have the other issues of 0 notes etc as everyone else. My main problem is the first image and being able to see my notebooks so that I can open them.

    I was unable to try the board thing as I cant get into the settings etc from the black screen.
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  • 1
    I'm pretty much speechless...the only thing I have to add to the complaints above is that I'm not able to delete any notebook from the webapp because of some error....from iphone app i can..
    I so wanna hope this is just a weird n' bad first day...or even better...a nightmare!
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  • I’m frustrated, sad and pissed
    I'm fine with making the acitivities as comments, just please restore the old activities. I'm using this for my work :(

    I'm really sad and sorry that I relied on you so much :( and now you fail me :(

    I don't even know when you'll get this resolved, so I should really say, I'm pissed.
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  • I’m helpless
    Also, I should mention, I tried creating a new backup and it just failed outright! And the old one is now gone :(
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  • For the life of me I can't figure out how to start a blank recipe in the android app. Thanks
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  • Some of the notebooks have Boards and some don't? I created a new notebook and there is not Board included. I am getting more confused by the minute.
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  • I was in love with your work guys...but after a few hours playing with the new springbad (not a typo) that's it!...back to evernote... I'll check back in a while sincerelly hoping to find pleasent news n' surprises
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  • I’m WHAT THE FUCK
    I usually figure out UIs pretty damn quick but this makes no sense, especially on iPad. You really need to just roll back on this one.
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  • I’m frustrated
    'I THINK you in advance for your patience'.....with this level of command of the english language no wonder this has been 'effed' up......This is a great example of how to kill a previously great product....and lose customer support in one fell swoop...I should know....software implementation is my business....this AIN'T how to do it...the VERY minimum required is to PERSONALLY contact each member and warn them....ZERO out of TEN!!!
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  • 2
    Hey guys. Don't stop communicating. Especially now.

    Suggest cleaning up all of the duplicated open problems (and rants) on getsatisfaction; then communicating planned fix dates for each item.
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  • I’m embracing change
    1
    I'm actually impressed that they have been able to do something this bold, and still leave me (a guy who mostly used Springpad for work notes and task management) able to still do everything I was doing before. Fortunately, I haven't experienced any of the more severe launch-day problems noted by others...

    The site looks fantastic, the new iOS apps are super, and the social features are a welcome addition! (And it's not like they are mandatory.) I'm sure the rough patches will be ironed out in a few days with the new model really maturing into greatness over the coming weeks. Hurray for Team Springpad!

    (& no, I don't work here! ;-)
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  • I’m frustrated
    1
    WE WANT A DOWNGRADE NOW!

    I have a (Brilliant!) idea.... you downgrade us...THEN you sort out the MESS you call an upgrade!

    We can get on with our work and you can play at making a new Springythingy nobody wants. You're happy, we're happy get it.....

    HOWSTHAT????
    • view 1 more comment
    • Chill out Torbean. Chris made a valid comment which has been echoed by many many users.
      No need to be nasty !.
    • I am the one being nasty and i should chill ????

      Come on... I agree that information regarding update was soo bad, some of the things we have waited for is not in the update etc... but to say this is an upgrade nobody asked for is in my opinion stupid and not valid.

      We can discuss the quality of the new version, which i for sure think is too low, but lets not just shoot at things that are not correct.
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  • I’m somewhat concerned
    1
    While I'm not too crazy about certain aspects of this update, I really do like Springpad a lot. Besides, like others, I've become so dependent on this app for personal organization and invested too much to just pack up my notes and look elsewhere (Though I don't think I'll ever feel safe enough without constant backups. Hint: automated backup and a desktop client would give us some much appreciated peace of mind).

    Here are the biggest problems as I see them:

    1) Social is great. I'm actually looking forward to taking advantage of some of the collaboration options. The problem is that social features have come at the expense of personal use and overall efficiency. Attachments should probably be separate from comments, likes probably shouldn't replace flags, etc. Sure they operate pretty much the same way, but they don't make sense in context if I'm using this primarily as a personal organization tool. If I add something, it's usually a given that I like it. Maybe a star would have been a better compromise since it can mean "I like this" or "This is important".

    2) I have 36 notebooks. I didn't even realize it was that many until now. The new large notebook design makes managing so many notebooks seem a bit overwhelming. Before, the main screen would show a nice grid that I could quickly scan to find which notebook I needed.

    3) While we're on the topic of finding things quickly, another unfortunate side effect of the redesign is the reduced color prominence on the main screen. I used color to organize my notebooks according to topic. If I wanted to find anything related to movies & film, all I had to do was scan for a burgundy notebook. Music? Look for black. It was quick and efficient. Now, not only do I have to scroll more, I have to do more work to figure out which notebook is which because I can't easily point out a specific color. Please make the Notebook color more prominent again. Why not add the color to the entire title bar in the main view? On the plus side, the new theme backgrounds look pretty sweet.

    4) I use an Android phone, but haven't updated Springpad on my phone yet. I understand the bugs. Those are bound to happen whenever you do a major overhaul. Still, I have heard from others that certain Android standards like using the menu button to access the menu have not been implemented. When using any device, you expect basic options to work the same way across apps. Unlearning muscle memory is hard, and it can make the experience feel more cumbersome. Plus, when you add new permissions, describing why you need them in the update log helps us users feel more comfortable. I hope these are addressed in the updates coming this week.

    5) The note titles look too thin/light in List and Details views. This makes reading through long lists a bit more difficult. It's also harder to distinguish between notes and bookmarks at a glance. Please add color to those icons again.

    Overall there's a lot to love in this update. I don't want the old version back, but the update does feel a little rushed because it's rough around the edges.
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  • I’m sad
    1
    New version is much slower than previous one. I understand that Lenovo ThinkCentre M90p (i7 3.3GHz, 8Gb DDR3, Intel SSD and GT 440) is not a high end PC, but Springpad is not a 3D game...

    Now I have to use horizontal scroll of the narrow column to look at images inside bookmarks.


    Moreover Springpad displays articles with 3 scrolls:


    Who tested it?
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  • it just doesn't feel right as before...n' not only because of all those bugs they'll hopefully fix...for example I just noticed in the list of the items of a notebook there are nomore all those buttons per item like add to notebook,reminder n' so on so U have to open the item to do all those things...that's just awful n' nonsense...n' to make it ridicolous they even added that stupid heart instead!!,,,lol...shouldn't an upgrade make things better?...all these little things are objectively downgrades...it's not a matter of taste or personal needs
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  • I’m confused, Frustrated
    Most people already touched on the big stuff that's bothering me, as well as countless others, so I will just complain about my annoyance that I have not (yet) seen anyone post about: where the HELL did the fun wallpapers go?!?!?!

    I am a customization freak, and while yeah, bigger things are wrong too, I am really bummed about this feature being removed. Can you guys PLEASE put that back?

    Overall, I am also a fan of the downgrade idea. Sounds like a lot of people were screwed over bigtime. I mostly use SP for an online Recipe Box, as well as something to keep my lists on.

    Thank you for taking my request into account
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  • 3
    Is not that I don't like the new look, but some things needed to be considered upfront. The changes made clear to me the main objectives of this release. Turn Springpad into a Social Network! And that's it.

    1. Notebook's thumb is huge. Before I could keep an eye in, at least, 12 notebooks at once. Now I can see only 4. This a major setback!

    2. People that used colors for organization, such as myself, can't rely on that anymore. Making it a thin line is relegating colors to a decoration feature.

    3. 70% of the font color/background combinations are extremely hard to read. Just spent 1h changing all of my notebooks backgrounds to the darkest one.
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    • I wholeheartedly agree - we do NOT need another social network!
    • Here's a typical post on the "new" Springpad...

      OMG :)) ck out my utube vid of susie grossing out bill in cafeteria LOL haha, share w/me ur comments, ru:)?

      Please, Springpad, let's get back to business.
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  • I’m frustrated
    I can't seem to get the updated android app to sync. Is anyone else having this problem?
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  • I’m frustrated, disappointed
    1
    WOW! Everything I loved about SpringPad is gone! It used to be my favorite web app, a great balance of style and function. Now it looks like usability was thrown out the window for the sake of trying to become some kind of social networking site. Well, I have no use for sharing my notes.

    The new user interface is horrible! There are no color choices that are not repulsive to me. I like change, when it is change for the better. I have to wonder if they did any beta testing outside of their staff. I can't imagine how this product ever got unleashed like this.

    Please give us access to the previous site. At least it looks like I can keep using my current Android app.

    I am seriously considering switching to EverNote. It is an ugly app, but not as ugly as SpringPad has become.

    Also, the backup feature is not working; it just says there was an error.
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  • 1
    Everything gone... All my notes for work and my book club, event plans, all my recipes....gone. I am so totally pissed at you losers I cannot even describe it. And all for what? To make another damn lousy social network? I'm outta here and plenty of people who I sent over here lost everything too and they are also baling.

    How could you make a move this big and not warn us a couple of days ahead so we could do a current back up?

    You were a site for note taking and organziation and lot of us here DID NOT JOIN TO BE SOCIAL! Lord knows there's enough of that worthless crap out there already...did we really need another one?

    I don't mind improvements when it makes a product better but this was not an improvement this was a total makeover and change of site usage...exactly what the majority of us DID NOT NEED AND SHOULD HAVE BEEN WARNED ABOUT.

    What a piece of crap...back to Evernote.
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  • I’m sad, frustrated
    I was always looking for some good note keeping application from long time back. So started with Evernote but was not completly satisfied, then switch to Catch which was somewhat good but when I came across SpringPad I got very happy. I started using this from last week and what the hell, this morning I get messed up with terrible interface and not so useful feature. I wanted to keep my notes and agenda personal. As someone mentioned there should be seperate SpringNoteSocial Application if needed and keeping back its previous verisons.
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  • alright...this is enough...there's nothing more to say at this point I think n' I'm tired to read all these complaints trying to find some kind of hope in them...I propose n' suggest to all to write a simple one word message like:

    DOWNGRADE
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  • This reply was removed on 2012-04-12.
    see the change log
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