Scheduled Downtime for Springpad - 11/18/11

  • Announcement
  • Updated 4 years ago
Springpadit.com will be unavailable this Friday night 11/18 for approximately three hours beginning at 11pm (ET).

We will be performing for maintenance and upgrades to enhance Springpad’s speed and reliability.

While online access to Springpad will be unavailable, any data that you have already saved will be accessible via the Springpad Chrome App (in offline mode), and via the iPhone, iPad and Android apps.

More details: http://blog.springpadit.com/2011/11/s...

Sorry for the inconvenience!

----
UPDATE 11/21:
Hey guys! Just wanted to follow up with more details about the downtime over the weekend...

On Friday night, we upgraded the Springpad database to the latest version of Cassandra (http://cassandra.apache.org/ ). We were a few versions behind & felt that the new Cassandra offered some great performance and reliability improvements. We initially planned for 3 hours of downtime on Friday night to do the upgrade.

One of the steps of the upgrade is to update the data files (all of your data). We had chosen to do this in an incremental way, planning to do the upgrade of all of the data files over the next week or so. But once we began that update, we saw a huge performance penalty for using that option - it basically made Springpad unusably slow. So, on Saturday afternoon, we decided to bite the bullet and perform the full upgrade all at once. This, unfortunately, meant another 3-5 hours of unexpected downtime.

While we are sorry to have disappointed you with the unexpected downtime, we do feel that the upgrade will greatly enhance Springpad performance over the next couple of months. Plus, we have some great new features coming soon, and we needed the upgrade to support them.

Of course, our goal is 100% uptime, and we realize that anything short of that is unacceptable. To avoid something like this from happening again, we're improving our already-exhaustive testing process to better simulate user load. Hopefully this will help us to better predict downtime situations like this, or (even beter) avoid them altogether.
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Katin from Springpad, Community Manager

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Posted 4 years ago

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ACCSanchez

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Katin,

Does the Springpad Chrome app only work if you were already in it when the maintenance began? I made the mistake of closing my browser, not knowing that you were doing a maintenance and now I have no offline access in Chrome.

I'm hoping I'm still signed in on my iPhone.

-April
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dan.cox.email

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Quote from 11-18-2011 Maintenance Message:

"While online access to Springpad will be unavailable, any data that you have already saved will be accessible via the Springpad Chrome App (in offline mode), and via the iPhone, iPad and Android apps."

FYI:

My experience is that I can login to my Android app during this extended outage, but I could NOT log into my "Springpad Chrome App (in offline mode),"

That was kind of disappointing because I really needed to use Springpad on a PC during the outage but I was not able to.

I know that the maintenance was only supposed to take about 3 hours but it has taken many more hours.

Any idea when Springpad may be back online?
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Katin from Springpad, Community Manager

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Hey guys - yes, you need to already be logged into the Chrome app to use it while offline.

We are currently experiencing some server hiccups related to last night's maintenance. We're doing our best to get things up and running ASAP!

Sorry for the inconvenience!
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Katin from Springpad, Community Manager

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Hey guys, just an update: we've put up the maintenance page again. We estimate that things will be up in another hour or two. So sorry!!!
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dan.cox.email

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Quote from 11-18-2011 Maintenance Message:

"While online access to Springpad will be unavailable, any data that you have already saved will be accessible via the Springpad Chrome App (in offline mode), and via the iPhone, iPad and Android apps."

FYI:

My experience is that I can login to my Android app during this extended outage, but I could NOT log into my "Springpad Chrome App (in offline mode),"

That was kind of disappointing because I really needed to use Springpad on a PC during the outage but I was not able to.

I know that the maintenance was only supposed to take about 3 hours but it has taken many more hours.

Any idea when Springpad may be back online?

This reply was created from a merged topic originally titled
November 18, 2011 Maintenance Extended Outage.
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ACCSanchez

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Thanks for the updates Katin!

For the record, though, this really sucks that the Google OFFLINE app cannot be accessed if the Springpad server cannot be reached. This really should be a feature. I shouldn't have to keep the Google app up at all times on the chance that I can't reach the Internet for some reason. If the data is stored on my computer, why can't the app be made to pull up that data from my computer and then sync if it CAN access the Springpad servers?

Just my [frustrated] two cents.

Thankfully, I have the app still "logged in" on my iPhone, but that is not doing me any good today when I'm trying to print out a note in my Springpad. Ironically, I'm trying to print out my list of items in my "Emergency Supply Kit" so I can update its contents, to be prepared when the electricity is out, I can't connect to the Internet, etc. LOL

-April
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kevin.correia

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You can actually access the offline app. Or at least I think I did.

Recently I enabled searching within Springpad on Chrome:
http://blog.springpadit.com/2011/04/s...

When I did a search in my address bar during the outage I was able to pull up Springpad in offline mode.
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Wish I had known about the setting up the search prior to the outage.

I had the app up and it asked me to reload it, when I did I got the outage message.
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marcia.lichte

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" an hour or two" was 3 hours ago - any new status report?
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Katin from Springpad, Community Manager

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We're just about ready to allow user access back to the servers. The delay has been due to some cleanup that will prevent Springpad from running painfully slow. Very soon, I hope...
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marcia.lichte

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Great! Thanks for the update and thanks for the hard work to get it back up!
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max1238900

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fabulous! i was just thinking it was gonna be a long wait....., i used to always think evernote was a better alternative but just realized i liked the visual interface of springpad much better
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Katin from Springpad, Community Manager

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We're starting to let people back in now. Thanks for hanging in there!
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Kevin Bueso

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Thanks for all the updates. I must say for a free app you guys go above and beyond the call to keep non-paying 'customers' updated.
Again...thanks for this beautiful/useful app!!!!
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doublewitt

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Strangely enough, I was NOT able to view my notes in offline mode. I never logoff from Springpad and despite that, offline access was not available either... why is this happening?
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Katin from Springpad, Community Manager

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Frankly, we're not sure... It happened to a few of us, too. We're looking into it, though!
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Alysson

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Maybe this will spur another look at a different method of offline access...
Photo of Katin from Springpad

Katin from Springpad, Community Manager

  • 2622 Posts
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Hey guys! Just wanted to follow up with more details about the downtime over the weekend...

On Friday night, we upgraded the Springpad database to the latest version of Cassandra (http://cassandra.apache.org/ ). We were a few versions behind & felt that the new Cassandra offered some great performance and reliability improvements. We initially planned for 3 hours of downtime on Friday night to do the upgrade.

One of the steps of the upgrade is to update the data files (all of your data). We had chosen to do this in an incremental way, planning to do the upgrade of all of the data files over the next week or so. But once we began that update, we saw a huge performance penalty for using that option - it basically made Springpad unusably slow. So, on Saturday afternoon, we decided to bite the bullet and perform the full upgrade all at once. This, unfortunately, meant another 3-5 hours of unexpected downtime.

While we are sorry to have disappointed you with the unexpected downtime, we do feel that the upgrade will greatly enhance Springpad performance over the next couple of months. Plus, we have some great new features coming soon, and we needed the upgrade to support them.

Of course, our goal is 100% uptime, and we realize that anything short of that is unacceptable. To avoid something like this from happening again, we're improving our already-exhaustive testing process to better simulate user load. Hopefully this will help us to better predict downtime situations like this, or (even beter) avoid them altogether.
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ACCSanchez

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Thank you Katin! Once again, I appreciate your/Springpad's explanation to the users. Thank you for being a company that understands the importance of user/customer feedback!

-April
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doublewitt

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I agree, that was a nice & professional explanation - much appreciated...