If you are using Internet Explorer and are unable to see your WebForms Inbox, it is very likely that there is an error within Internet Explorer's settings. In this case, we will need to perform an Internet Explorer reset to reset these settings. Prior to doing so, we recommend trying a separate browser to be sure that the issue is limited to Internet Explorer.
If you are able to view your Inbox in another browser, please follow the steps below. If you are not able to view your Inbox in another browser, please reach out to Customer Support.
Steps to reset Internet Explorer:
If you are able to view your Inbox in another browser, please follow the steps below. If you are not able to view your Inbox in another browser, please reach out to Customer Support.
Steps to reset Internet Explorer:
- Click on the gear icon in the upper right hand side of your screen. If you do not see this, look for the Tools menu near the upper left. If you still do not see this option, press F10 on your keyboard - you should now see Tools in the upper left.
- Select Internet Options from the Tools menu.
- Navigate to the Advanced tab in the Internet Options window, and select "Reset..."
- On the next window, ensure "Delete personal settings" is not checked, and click the Reset button.
- Once the browser has been reset, you will need to restart your computer.
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