No longer able to download NYT puzzles

  • Problem
  • Updated 4 years ago
Hi, I have not been able to download NY Times crossword puzzles yesterday or today. Today I thought to go to the "puzzle providers" page and check that my NYT account was still linked. When I tried to "validate credentials" for the NYT I got an error message. I went to the nytimes.com site and was able to log in with the same user name and pwd that are entered in the app, so I'm not sure what the problem is. I'm using v.2.20 of the app on an iPhone 3GS with iOS v.4.2.1.

thanks,
Evan
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efd

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  • confused

Posted 4 years ago

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Glenn, Official Rep

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Can you log into the New York Times Premium Crosswords area (http://select.nytimes.com/premium/xwo... )? The New York Times is currently updating their website, which seems to be preventing some users from accessing their Crosswords section.

If you can access the Premium Crosswords section, try re-entering your credentials into the Crosswords app. Thanks!
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efd

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wow, thanks for the super-speedy reply!

Hmm, when I go to that page I appear to be logged in (my name is displayed in the Welcome message at the top right) but I don't see any puzzles there, just offers to subscribe and "Today's Puzzle" text that isn't linked to anything. (I've hardly ever done the puzzle on the times site, so I'm not sure how it's supposed to look).

When I clicked on the link for registering a home delivery subscription to gain access, which I've done previously, I get a 404 error. I guess I'll follow up on nytimes.com to try to figure out what the problem is.
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Glenn, Official Rep

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Do you have a Home Delivery account? If so, it appears that this problem is currently only affecting Home Delivery users. Our apologies for the inconvenience - hopefully it'll be resolved soon!
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efd

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Yep, that's my situation. I submitted a question about it on the NY Times site and received an automated response about generic login issues... I don't really feel like trying to penetrate that system right now so I'll wait and see if it clears up on its own. Thanks for the fast replies.
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efd

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Just checked back on the NYT site and I was able to access the puzzles there; re-entered my credentials in the Crosswords app and the NYT puzzles downloaded. Thanks again for the quick follow-up!
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Glenn, Official Rep

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Happy to hear you're back up and running! If you have any additional problems with the app, or any other feedback, please let us know. Thanks!