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Didn't receive my Dec issue

I've not received my Dec issue of the Charisma magazine.
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  • EMPLOYEE
    I’m Happy To Assist You.
    Dear Ms. Williams:
    Thank you for using Get Satisfaction to correspond with Customer Service.

    In order to locate your subscription, I will need more information. I will either need your complete address or your subscription account that starts CRA....... You can contact me directly by phone or email me at nettie.parks@charismamedia.com
    Please respond.

    God bless,
    Nettie Parks
    Customer Service Specialist/CCMgr
    Charisma Media
    Phone: 1-800-749-6500 or Intl Clients 407-333-0600 ext. 2410
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