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I placed an order August 21st but never recieved any books

Deborah, Anna , Esther book set never received
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this problem
    I’m Happy To Assist You.
    Dear A Olson:
    Thank you for using Get Satisfaction to correspond with Customer Service.

    From August 21st, 2018, I would say the package has been lost in transit. Please contact me directly at phone 1-800-749-6500 or email me directly at with your name and information. I would need to locate and make sure, the package was shipped out. Please respond.

    God Bless,
    Nettie Parks
    Customer Service Specialist/CCMgr
    Charisma Media
    Phone: 1-800-749-6500 or Intl 407-333-0600 ext. 2410
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