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I sign up for 12 months of magazines

my name is dononte Themes
I sign up for magazines 12 months like 2 months ago but haven't receive a magazine yet.
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this question
    I’m Happy To Assist You.
    Dear D. Themes:
    Thank you for using Get Satisfaction to correspond with Customer Service.

    Yes, your subscription to Charisma magazine was entered on July 31, 2015 for 1 year at $12.00. Your first issue is the Sept 2015. As of today, you should have received your issue on The Great Convergence. I will need verification of your complete address. Email me your complete mailing address at and I'll send you the Aug & Sept 2015 issues today. Please respond.

    God bless,
    Nettie Parks
    Customer Service Specialist/Mgr
    Charisma Media
    Phone: 1-800-749-6500 or Intl 407-333-0600 ext. 2410
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