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Subscription not delivered

A couple of months ago I ordered the 12 monthly subscription of the Charisma magazine for my daughter and I. We haven't received anything in the mail yet, can you please help me at all?
Many thanks and kind regards
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this question
    I’m Happy To Assist You.
    Dear Ms. Wagner:
    Thank you for using Get Satisfaction to correspond with Customer Service. My apology for not responding to your post in a timely manner due to my Thanksgiving Vacation. I'm just arriving back at the office.

    I've located your subscription to Charisma Magazine with Jessica Reuschle as the Gift Subscription. Both of your first issues will be the Charisma Magazine November 2018 issue. That issue was shipped out on November 26, 2018. Please allow for delivery time from the US to Australia.

    If you have any further questions, feel free to contact me directly at

    God Bless,
    Nettie Parks
    Customer Service Specialist/CCMgr
    Charisma Media
    Phone: 407-333-0600 ext. 2410
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