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When can I expect my Charisma Magazine?

Bought 2 subscriptions about 6-8 weeks ago and have not received anything yet. Name is:
Sandi L Shokes, 6616 Wood Duck Cove, Myrtle Beach, SC 29588. The other one is a gift.
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    I’m Happy To Assist.
    Dear Ms. Shokes:
    Thank you for using Get Satisfaction to correspond with Customer Service.

    I located your order for Charisma Magazine dated Oct 18, 2011 for 18 issues for $18.00. As of today, we have sent you an invoice for $18.00 to remit. Your first issue is to be the Nov 2011 issue which was sent out to you Nov 11, 2011. I'm not showing a Gift Subscription with this, only your subscription. If there was a gift with this, please give me the information and I will try to locate also. Please respond.

    God Bless,
    Nettie Parks
    Customer Service Specialist
    Charisma Media
    Phone: 1-800-749-6500
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