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I’m confused

Why is there a $38.00 charge on my account?

I just checked my online banking and there is a $38.00 charge from Charisma. Why?
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    I’m Happy To Assist You.
    Dear Ms. Peacock:
    Thank you for using Get Satisfaction to correspond with Customer Service.

    As of today, I'm not showing any credit card charges for you to Charisma Magazine. Sounds like maybe you have ordered through an agency? If not, contact me directly to give more information. Please respond.

    God Bless,
    Nettie Parks
    Customer Care Mgr
    Charisma Media
    Phone: 1-800-749-6500 or Intl 407-333-0600 ext. 2410
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