Facebook app box

  • Question
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I've deleted/hidden it - hadn't thought it might be such a problem to get it back. Is there a way to put the "Top interests"/"Recent discoveries" box back on my timeline page?

Man in the Sun

  • 8 Posts
  • 0 Likes

Posted 2 years ago

  • 1

Adrian, Official Rep

  • 547 Posts
  • 33 Likes
Hi,

Thanks for writing in!

Have you tried disconnecting and reconnecting your Facebook Account?

To unlink StumbleUpon from your Facebook account, simply go to http://www.facebook.com/editapps.php in your Facebook account and remove the StumbleUpon app. This will unlink your StumbleUpon account from your Facebook account.

You may also go to http://www.stumbleupon.com/settings/ in your StumbleUpon account, select the "Connected Accounts" tab on the left and click on "Unlink my Facebook account."

To reconnect go to your Connections tab and click the connected your account link.

If this does not work, please write back with your username and we'll investigate.

Man in the Sun

  • 8 Posts
  • 0 Likes
Yes. I've unlinked the account in SU's settings, removed the app at editapps.php, connected it once more and unfortunately still got no box. How can I send you my username?

CH, Official Rep

  • 175 Posts
  • 58 Likes
You asked: How can I send you my username?

You can just tell us it here. If you aren't sure what your StumbleUpon username is, you will find it on your account Profile page - underneath your profile picture.

hth

Man in the Sun

  • 8 Posts
  • 0 Likes
Please. If I wanted to make my surname public for search engines, I'd post it. Let's just trick them and un-rot this: [edited_out] http://web.forret.com/tools/rot13.asp : ) (I hope I'm not too demanding; I just want my SU-box back.)

CH, Official Rep

  • 175 Posts
  • 58 Likes
We just need your StumbleUpon account username - not your real name, nor your real address.

Your StumbleUpon account username is publicly accessible by search engines: http://www.stumbleupon.com/privacy

If you'd prefer not to identify yourself in this forum, you can let us know via Account Support the details which we need in order to be able to help you with this matter.

If you opt to do that, please refer to this thread, so that we can tie the two reports together. Thanks.

Man in the Sun

  • 8 Posts
  • 0 Likes
As you register through Facebook connect your full real name becomes your SU username. I've changed the username to: maninthesun

CH, Official Rep

  • 175 Posts
  • 58 Likes
Thanks for this information.

We've checked your account records, and can confirm that a connection currently exists between your StumbleUpon and Facebook accounts.

To ensure that your Likes/Additions and so on are posted up to your Facebook account, make sure that your StumbleUpon account has permissions to post to Facebook - if you see "Connected" on your Settings : Connected Accounts page, that should be the case.

You also need to ensure that Facebook has all the permissions it needs and that "posts on your behalf" is set to display to your chosen audience - these settings are all controlled from Facebook : Account Settings : Apps : StumbleUpon : Edit (Adrian gave you the link to this page).

If all these settings are in place, you should find that any new Likes/Additions and so on start to display on your Facebook Timeline from here on.

If that's not the case, please let us know.

Man in the Sun

  • 8 Posts
  • 0 Likes
Let me restate my problem. SU app has all the needed permissions and is able to post in the timeline's "Activity". What is gone is the "box" with "Top Interests" and "Recent Discoveries" like the one presented at http://www.stumbleupon.com/blog/intro... I've hidden it once now I'd like it back but I don't see an option anywhere to do that.

CH, Official Rep

  • 175 Posts
  • 58 Likes
You need to start re-populating that data, I believe. Having removed the permissions/display and now having re-instated them, it is as if this is the first time you have granted the permissions.

I'll double-check with my colleagues, and if I am incorrect in this regard, either they or I will correct this post.

If you find that your Likes (etc) are *not* posting to your Timeline (we don't have permission to view the contents of your Timeline), and that the Top Interests/Recent Discoveries box do not reappear over the next few days, please let us know.

Edit: One other thing you should check - on your Timeline, below the cover photograph, you'll see a list of boxes (Friends, Photos, Events, Maps, etc). This is accompanied by a drop-down arrow, which extend this display, and provides the option to allows you to add more boxes - click on the + sign, and you should see StumbleUpon in the available options - let us know, please, if you've already done that (or, if not, whether this works for you - I just tried to replicate your circumstances - as best I could - and this step worked for me).

Man in the Sun

  • 8 Posts
  • 0 Likes
These boxes (dop-down, +) are only "favorites"/quick links - they unfortunately don't reflect what gets shown on the timeline. I got Soundcloud and Tumblr app with their own boxes like yours but still yours is missing even though I added it to these "favorites" (and those two are not added.) So it's seems to be a wrong track.
I can see all the "recent discoveries" and "recently followed" at https://www.facebook.com/[username]/a... but still there's no option to re-add the box (including "top interests) to the timeline.

What I'll try is to disconnect, remove the app *deleting all the app activity* at it and then reconnect. I'll let you know if this worked.

Adrian, Official Rep

  • 547 Posts
  • 33 Likes
Just to clarify the box you are referring to is the Activity box on the Timeline app? And you're trying to get SU posts back in that box?

or the StumbleUpon Top Interests box?

Man in the Sun

  • 8 Posts
  • 0 Likes
"What is gone is the "box" with "Top Interests" and "Recent Discoveries" like the one presented at http://www.stumbleupon.com/blog/intro..."

Man in the Sun

  • 8 Posts
  • 0 Likes
As I thought, disconnecting, removing app including all its activity and then reconnecting helped *a bit*. Box is back but still without "Top Interests" and "Recent Discoveries" as fashioned here http://www.stumbleupon.com/blog/intro.... I just got "Discovered: 2 pages" - the two I liked on SU after removing/reconnecting operation mentioned above.

Adrian, Official Rep

  • 547 Posts
  • 33 Likes
Hi,

That blog post is from April so many of the features have been modified since then. The way you see it in the screenshot above is how it should look. Recent discoveries will appear in the Recent Activity feed along with all your other apps. You are still missing the Top Interests box.

Try going to https://www.facebook.com/USERNAME/app... and replace USERNAME with your Facebook username. You should see everything regarding your StumbleUpon activity there. Did you previously see a Top Interests box? My concern here is that there is some kind of threshold for what is considered a user's top Interest and since you only have 76 Stumbles, you probably have not reached it yet for any one Interest.

This conversation is no longer open for comments or replies.