IPad App Not Saving/Recognizing Topics

  • Problem
  • Updated 2 years ago
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IPad app tells me I have no topics selected, then tells me I've visited all pages after selecting topics. Force quitting the app and even restarting my iPad have not resolved the issue. Logging out and back in hasn't either. The app recognizes me and shows my avatar and friends and profile, but doesn't pull in my topics. Even after rechoosing them all, I'm told I've stumbled everything, even when I clearly haven't.

David Millar

  • 4 Posts
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  • frustrated

Posted 2 years ago

  • 1

Currin

  • 826 Posts
  • 59 Likes
We're so sorry to hear about this issue.

Are you able to see all of your Likes and Interests on the site?

Are you using an iPad 1 or 2? Which version of the OS do you have? Also be sure you are using the most recently updated version of the app.

Let me know!

David Millar

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The app and iOS are both up to date and all likes, dislikes, interests, and stumbling work fine on the site and through the Firefox toolbar. I'm using an iPad 1. Uninstalling and reinstalling the app temporarily fixed it but the behavior reverted to the above behavior again.

Currin

  • 826 Posts
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Are you looking for or subscribed to any adult topics? Unfortunately we cannot support any adult Stumbling on the iPad.

Are you logging in via facebook or with your StumbleUpon account?

In the meantime we've reported this to Product and Engineering and are looking into it.

So sorry for the inconvenience!

David Millar

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I don't think I'm subscribed to any adult topics, and the issue happens regardless what topic (or without stumbling in a specific topic) I'm in.

I'm logging in via my StumbleUpon account - I think I signed up long enough ago that it was before Facebook login was an option! :)

David Millar

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I just tried the app again and all my topics were synced and it's allowing me to stumble again. Hopefully it stays this way, but I'll post again if the behavior happens again. Thanks for your help!

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