KNOWN ISSUES AND BUGS

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  • Updated 3 years ago
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Thanks for all your feedback as we continue to improve StumbleUpon! Below are some of the issues on our radar.

Site

Extension limitations: You might encounter unexpected errors in older versions of the StumbleUpon extension. We have updated versions of extensions at http://www.stumbleupon.com/downloads. (See StumbleBars section below for more details)

Ability to find your friends on StumbleUpon through email contacts is a work in progress. You can search via email address via the Search for Stumblers function on: http://www.stumbleupon.com/discover/s....

On Connections pages, going from Followers to Following for example, will cause Connections filters (Recently Active and A-Z) to freeze up.

There is currently no Google sign in / sign up feature on the website. If you have created an account through Google in our mobile apps please go here to reset your password so that you can sign in to the website.

Video StumbleBar buttons are broken. Likes do not save. Keyboard shortcuts do not work. Please use the StumbleBar at the top of the page when video Stumbling.

You can delete your account here.

Firefox StumbleBar
Submitting by Like is not avaliable at this time. Please submit pages by going to the Submit Page http://www.stumbleupon.com/submit

Toolbar Version shows incorrect version.

Highlighting text before clicking Comment will give an error.

When an Addition fails an old StumbleUpon page is shown.

Chrome Extension

Video StumbleBar Likes do not save, Share button does not work.

Mobile Apps

App is slow to load some pages.

Uploading profile image crashes app.
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Currin

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Posted 3 years ago

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anitab

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Will we have the ability to see "Recent activity" from our followings? I miss that.
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Currin

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That is a very popular feature request!
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anitab

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so fix it.
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Serinadruid

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Ani ♥_♥
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Jonie

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http://www.stumbleupon.com/downloads --- that link is broken - "Sorry, That Page Doesn't Exist"
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Currin

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@Jonie - That page does have a 404 on the old SU, but on the new SU it goes to the proper page for downloads. If you are on the old SU visit this page instead:

https://www.stumbleupon.com/help/down...

Thanks!
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anitab

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Any pages I stumble in the new format (with stumbleupon.com in front) cannot be shared with the old toolbar. Also cant get to the original link. Hope that's a bug.

I cant switch between Received and Sent Shares in the drop down menu.
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Currin

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Any pages I stumble in the new format (with stumbleupon.com in front) cannot be shared with the old toolbar. Also cant get to the original link. Hope that's a bug.

>> Yes, we are working to fix this.

Any pages I stumble in the new format (with stumbleupon.com in front) cannot be shared with the old toolbar. Also cant get to the original link. Hope that's a bug.

I cant switch between Received and Sent Shares in the drop down menu.

>> That sure does look strange, doesn't it? I will report. Thanks as always, anitab!
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Gladsdotter, Champion

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I'm able to share with the FF toolbar update (3.99). BUT when I answer a share with that toolbar, my response does not appear in my shares list. When shares are answered in the "old SU," what I say appears immediately in the Shares list, but when they are answered in the "new SU," what I say is simply lost.
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anitab

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i'm just as lost. :/
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Karolinger

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How do I get this new Firefox addon?
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Gladsdotter, Champion

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There is no link for reporting pages as in the wrong topic, or the wrong language, or not available.

Pages that are reached as stumbles can be reported via the toolbar, for those using Firefox, but for everything else, we are completely out of luck. And since such a high percentage of pages are miscatted, or in the wrong language, eliminating a way to report this wouldn't seem to be of any benefit to SU at all.
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Gladsdotter, Champion

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I am seeing a lot of reviews that consist of nothing but a string of numbers. Too many for it to be anything other than a bug.

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Currin

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Yes, this is a bug we are working to fix. Thanks, Gladsdotter!
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Elledark

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on my 'likes', in some cases but not all, its showing a generic SU photo instead of picking up the actual photo from the link
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benadamx, Engineering Manager

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be sure to check back later - we're in the process of generating new thumbnails for all likes, even older ones, and you'll usually see the new thumbnail within a few minutes of having initially seen the generic one.
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Christina Juliani

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I have no access to the Help Center. Every topic is just blank. I just wanted to report a clothing website that is miscategorized as "pornography" ew
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Currin

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Hi Christina,

The category suggestion tool is a work in progress. If you'll send your suggestion into the Contact Us page - http://www.stumbleupon.com/feedback -or post it here we can review. Or use the previous tool in the old version of StumbleUpon. Thank you!
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sjp1966

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Should these things not have been caught in beta testing?
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Currin

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Hi sjp1966,

We were aware of bugs upon release, but we wanted to go ahead and get this version out the door so our avid users could start testing and giving us feedback while still having access to the old version of StumbleUpon.
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babcock.courtney

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It would have been nice if we actually still had access to the old stumbleupon then.
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Gladsdotter, Champion

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Clicking on Women's Issues as an interest leads to a 404 page:
http://www.stumbleupon.com/interest/Women's%20Issues
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Currin

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Looks like that URL throws a 404 in the old version, too. That usually happens when the syntax changes to a "%20" versus a "-" or"_". Where did you see this URL, Gladsdotter? Thanks
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Gladsdotter, Champion

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I saw this when clicking the Interest in the list of Recommended Interests on my Discover page. The same thing happens when clicking it in the "Suggested for You" interests on my Profile page.
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Gladsdotter, Champion

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When viewing a "content" page, there is no way to click back to the page being reviewed. For example: http://www.stumbleupon.com/content/39...

Clicking the page title at the top needs to return you to the page in question. Otherwise, looking at the info. about a page becomes a dead end (my browser's back arrow is getting more use in this version of SU than it ever has before)
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Gladsdotter, Champion

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Ah! I just discovered that clicking "Stumble This" takes me to the page. I thought that link was to stumble more in the topic, since the name of the topic is in the same box as "Stumble This." My second guess was that "Stumble This" would lead to a share link. It never occurred to me that it was the way to return to the page. The language used is definitely confusing, not to mention extremely misleading.
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empress112

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So, when I try to click on a link to a site someone liked on their page, I get a blank screen. If it's a video, I get sound, but no video. This, in addition to the 'no avatar' issue, makes this layout less than desirable. PLUS, there aren't thumbnails anymore, just generic ones, like the stupid cat with sunglasses on representing humor sites. Please, can't we NOT change anything until it's done right for once?

This reply was created from a merged topic originally titled
All links are broken?.
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Currin

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Guess you are in Chorme, yes? We are aware of this issue (see #8 above.)

We apologize for the inconvenience. If you are eager to see the video remember that for now it is saved in your Stumble History. You could also try a different browser (or the old SU) until this is fixed.
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ghidora

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- Blocked Stumblers still appear in visitor's list.
- No way to block people or report profiles as wrong rating.
- No way to not accept shares from mutual followers.
- Reviews of reviews no longer point to the review that was being commented on
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Currin

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- Blocked Stumblers still appear in visitor's list.

>> This would be a bug. We will investigate. Thank you for reporting.

- No way to block people or report profiles as wrong rating.

>> Work in progress. If you need to do this please use the old SU for now.

- No way to not accept shares from mutual followers.

>> This should be working. Will you please send us a screen shot and more details of your experience?

- Reviews of reviews no longer point to the review that was being commented on

>> Will you please provide more detail - like an example Review - so we can review?

Thank you very much!
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ghidora

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"- No way to not accept shares from mutual followers.

>> This should be working. Will you please send us a screen shot and more details of your experience?"

So how does one accept shares from a mutual follower? How does one stop the shares but still follow the person? I don't see either option. I do not want *all* people I follow who also follow me to send shares. I wanted them in my stumble mix when I hit the stumble button.

"- Reviews of reviews no longer point to the review that was being commented on

>> Will you please provide more detail - like an example Review - so we can review?"

Here's one: http://www.stumbleupon.com/stumbler/e... I gave a review of this stumbler's review 9/28/11. In the new version of SU, the link in my home page review does not navigate to that specific review. It gives an "oops" message instead.

I also do not see a way to review a person's review (or leave a comment on it). There are reviews that are worthy of being in the Stumble queue on their own, and that does not seem to be possible now.
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Lucas D'Elion

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Find the old and classic interests are very complicated, some of the old ones aint even in the list of all interests, I guess that's because we have NOT a list of all interests, but only a "recommended interests;" unlike the channels list, which you can change from 'all channels' to 'recommended channels' and more options.
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Currin

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Noted!
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Lucas D'Elion

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The option to Hide Adult interests and likes are doing nothing too. It doesn't work at all. Not mentioning the way it's located and typed.
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Currin

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This should be fixed. Please let me know if you are still seeing this issue.
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Lucas D'Elion

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Not fixed yet, I think theres a major problem with the interests as a whole, so this privacy option wont be fixed till you all had classified and organized all the interests thing.
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Gladsdotter, Champion

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When I am viewing the page of another stumbler, in the column at the right, it says, XX Follows, then it shows three stumblers, then it says "View More." Clicking on the "View More" link does not take me to everyone that person is following, as the language suggests it will. Instead, it takes me to stumblers suggested for me. Likewise, the "View More" link under interests doesn't take me to that person's interests, it takes me to interests suggested for me.

I don't know what the intent is in that column--to show another person's Following and Interests, or to suggest more stumblers and interests for me--but at the moment it's trying to do both and in the process creating extreme confusion, by saying the links will do one thing and then having them do something completely different.
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benadamx, Engineering Manager

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I believe we have some updates to that stuff that should arrive soon.
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ghidora

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There are multiple links to http://www.stumbleupon.com/stumbler/ in my recommended Stumblers list. This leads to a "Hmmm we can't find the page you're looking for. Please try a different page." error message.
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Currin

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Hi @ghidora,

Would you please write into http://www.stumbleupon.com/feedback and provide the URLs of the Recommended users that send you to that page?

Thank you so much
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ghidora

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How do you post an image here? There is no Recommended User associated with the link. There is a stock photo with no account, and it links to the url http://www.stumbleupon.com/stumbler/
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ghidora

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hi
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Currin

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Thanks you ghidora, the screen shot was very useful! We will report to Engineering.
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benadamx, Engineering Manager

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This should now be fixed.
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benadamx, Engineering Manager

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er, I think I spoke too soon there.. fix should be deployed shortly.
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ghidora

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Recommended Stumblers list includes people I am already following.
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Currin

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Hi @ghidora,

Same as above - would you please write into http://www.stumbleupon.com/feedback and provide the URLs of the Recommended users that you see that you are also following?

Thank you so much
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ghidora

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I'm not going through that list again any time soon. I don't log onto the account that often anymore.
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Katherine Guy-Verstraete

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Having a problem with NEW SU get the security warning "Do you want to view only the web content that was delivered securly?" whne I say yeas. I get a little Navigation Cancelled message right under the SU button and nothing comes up??? this sucks!!
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Currin

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Hi @Katherine Guy-Verstraete,

Which browser are you using and are your browser settings allowing you to bypass these security options? If you could also send us a screen shot that would be great. Thank you!
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Katherine Guy-Verstraete

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IE 10 Computer is Vista using Verizon with MSN I just replied to your email with a screen shot also...
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ghidora

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Links on "home" page don't do anything.

"Hi, Margit!
What would you like to explore?
Stumble All Interests
Stumble Photos..."

When I scroll over Stumble All Interests or Stumble Photos or any other interest the block highlights, but when I click on the interest nothing happens.
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ghidora

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When you go to settings and uncheck "Show age on my profile", the setting never saves. Age always shows.
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Gladsdotter, Champion

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In Your Settings, when a city is filled in but the state is left blank, there is an extra comma:





When the city and state are both blank, there's still an extra comma (but at least just one):





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Gladsdotter, Champion

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On the Your Interests page, the "Search your Interests" box is unable to find any interests outside the major topics. For example, I have Amish as an interest, and I see it right there on my Interests page, but when I search for it, I get this:





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Christian

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Have done some research. Tons of users stumble pages, and dont get a single view on any of their stumbles. I have been stumbling different things in 20 days without that any of my friends can view it.

0 views on every stumble for the last 20 days is not a problem free algorithm as you guys official are saying. Why use stumbleupon if you cant stumble?

Im trying to understand why to use this now.

Please answer or solve something
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Sarahbliss

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Can't leave groups or delete them from my profile page. Also, unchecking "show my age in my profile" setting isn't sticking when I hit save.

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