Stumblebar for Firefox: Backend Changes

  • Announcement
  • Updated 2 years ago
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Hi Stumblers,

We're slowly rolling out some much anticipated back-end changes to the StumbleBar for Firefox in Labs.

If you received an email from us today, you should be able to activate the changes via Labs: https://www.stumbleupon.com/settings/...

If you did not receive an email, we appreciate your patience in waiting for us to roll out the changes to the larger StumbleUpon user base.

This update is a back-end change only, so things won't look any different, but should make your Stumbling experience run more smoothly and efficiently.

  • Are things working as you would expect?

  • Is there anything that seems confusing?

  • Are there any technical issues?


  • These are the areas where we've made important back-end updates:

  • Core Stumbling functions, such as page load time, rating, modes, etc.

  • Sharing with your friends via StumbleUpon, email and Facebook

  • Tagging, commenting and any other niche functionality you use daily


  • We'd appreciate it if testers could leave feedback in the thread below.

    Thank you very, VERY much! We really appreciate your feedback to make our product better for you and all our users.

    Currin

    • 826 Posts
    • 59 Likes

    Posted 2 years ago

    geeknik

    • 39 Posts
    • 7 Likes
    I'm getting the following error message intermittently while giving a thumbs up/thumbs down after checking the box on the Labs page:

    The stumbleupon.com server is currently down.
    Please try again, and if you are still having difficulties,
    go to http://www.stumbleupon.com/feedback.php to report the problem
    Error : undefined
    Status : 404

    notusedupyet

    • 30 Posts
    • 0 Likes
    I get this intermittently while stumbling then it goes to "you have run out of Stumbles" rabbit, and the selected topic is switched back to "All"

    This morning 7-31 I am getting the Server down almost every other time I stumble or like something. Do it again and it doesn't happen

    geeknik

    • 39 Posts
    • 7 Likes
    I've had to uncheck the box on the Labs page. The service is completely unusable with it checked..

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    Are either of you still seeing 404 errors? I am no longer able to reproduce this error.

    geeknik

    • 39 Posts
    • 7 Likes
    I just now got the following error when I hit the stumble button (it is intermittent):

    The stumbleupon.com server is currently down.
    Please try again, and if you are still having difficulties,
    go to http://www.stumbleupon.com/feedback.php to report the problem
    Error : undefined
    Status : 404

    Even though I get that error, I get redirected to http://www.stumbleupon.com/discover/i... instead of getting a new stumble.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    The identical thing just happened to me too.

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    Just to be sure, this only happened after you enabled the v5 backend?

    geeknik

    • 39 Posts
    • 7 Likes
    Yes.

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    Hi,

    Are you still seeing any 404's when using the new backend patch?

    geeknik

    • 39 Posts
    • 7 Likes
    I haven't had any errors in the last few days.

    geeknik

    • 39 Posts
    • 7 Likes
    Now the # of incoming shares/messages is stuck at 2 and when I click on the button, I either get the same share with every click, or I get a message that says:

    You've run out of Stumbles.But don't worry, we can make you more! Either add more interests or give us a few minutes to get some new ones ready for you.

    Edit: If I uncheck the box on the Labs page, I continue receiving all of my shares with no problem.

    txibob

    • 52 Posts
    • 3 Likes
    I also had this problem with the shares stuck at two but now it's stuck at one. And it even went back to three shares once when I hit the stumble button.

    benadamx, Product Operations Manager

    • 71 Posts
    • 15 Likes
    fix for this is prepared, and should deploy today.. didn't get done in time to get it out on friday.

    notusedupyet

    • 30 Posts
    • 0 Likes
    Was just going through 14 shares I received today. Got stuck on 12 then had to "mark as Read" from my shares page which only seemed to work from "All Shares" and after refreshing the page several times. Then Stuck on 6 and 3 same thing.

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    Are any of you still seeing Sharing errors? I am no longer able to reproduce this error.

    geeknik

    • 39 Posts
    • 7 Likes
    I had the box unchecked and wasn't going to re-enable it until someone posted that the issues were fixed. So I will re-enable it and report back.

    Deepak1uw

    • 3 Posts
    • 0 Likes
    So far everything looks normal to me.

    EDIT: After few more tests it looks not normal now :(

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    I am also getting repeats of the same share, over and over and over, with the same message at the top. The number of my incoming shares is also stuck at 2. Looking at my shares queue I see two more shares I haven't stumbled (which predated the shares I did stumble), but I can't get to them via the toolbar.

    Update: In the Shares queue, I clicked Mark as Read by the repeating share (even though I'd stumbled it a dozen times, it was still showing as unread). One of the two stuck shares, which had predated the stuck one, then came through, and got stuck too. I have now stumbled it a half dozen times and apparently will have to mark it as read on the Share page as well in order to get to the share that was sent before it, but which is now being blocked by this new repeating one.

    In other words, in addition to shares being stuck, I am stumbling them in reverse order, newest to oldest, rather than in the order they were sent to me. My Shares page makes it clear that all the shares I stumbled before the stuck one were also in reverse order, newest first.

    Nick Cobb, Champion

    • 36 Posts
    • 9 Likes
    I can't seem to stumble through my shares at all. I can only access them via my profile page.

    txibob

    • 52 Posts
    • 3 Likes
    Well isn't that interesting... I went to my Labs page and found that the toolbar change option unchecked itself. I checked it off again and things seem to be working again... for the moment.

    edit: While I was commenting a share popped up and it was the same one that was stuck on there from three to one. It's gone now though.

    edit edit: It comes and goes. lol

    edit edit edit: It seems to do this whether I have the labs option checked or not.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    With three more waiting shares, after checking their order on my Shares page, I clicked the share button. I'll refer to the one first sent (the oldest one) as 1, and the one most recently sent as 3.

    Click: Share #2 appears. The number in my toolbar stays at 3. The shares number on my Profile page changes to 2.

    Click: Share #3 appears. The number on my toolbar changes to 1.

    Click: Share #1 appears. The number on my toolbar changes to 0. Then it goes back to 1. 1 also appears on my profile page, and share #1 has "mark as read" by it on the shares page, indicating the system doesn't recognize it as having been stumbled. There are no other unseen shares.

    Click: Share #1 appears again, same message. The number on my toolbar changes to 0. Then it goes back to 1 . . .

    Repeat endlessly until "mark as read" is clicked.

    (FF 14.0.1; SU 4.13)

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Also, even though I stumbled it repeatedly, share #1 does not appear in my stumble history.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Also getting this error when trying to thumb up a stumble:



    After reloading the same page, I am able to thumb it up with no problem.

    URL: http://www.cbsnews.com/8301-504763_16...

    Deepak1uw

    • 3 Posts
    • 0 Likes
    Ok, Now i'm also getting same problem.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    This may or may not be relevant, but it just occurred to me that all of the shares that have gotten stuck have been REPLIES to shares I sent, not shares originating with the other person. Maybe others can report if they're seeing the same distinction or not.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Never mind . . . this morning I have a share stuck that was not a reply.

    notusedupyet

    • 30 Posts
    • 0 Likes
    My received shares seem to be functioning correctly

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    This is a BIG BIG BIG BIG problem:

    When I add a tag using the tag box on the toolbar, the original topic tag for the page is deleted from my tags.

    I've just finished going back through everything I tagged via the toolbar yesterday and adding the topics back in as tags, and I am not at all happy about having had to do this. This is the same error that occurs with the "Your Tags" box on the Chorme and web toolbars, and is the reason I do not use them.

    This must be fixed in order to make this version of the Firefox toolbar functional.

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    I'm trying to reproduce this error in order to file a bug report. So this happens on pages you have tagged previously as something but when you try to add a new tag it replaces all previous tags. This only happens when you have enabled the v5 backend. If this is not correct please explain the steps to reproduce. Thanks for your help!

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    It happens on any page, whether I have tagged it previously or not. That is, entering any term in the tag box removes the tag for the topic from my tagcloud. To reproduce: stumble a page, thumb it up, type a tag, click the tag button on the toolbar, click the info. button, only that tag will be there; the topic tag will not be there.

    Nick Cobb, Champion

    • 36 Posts
    • 9 Likes
    Are we supposed to be using the Mozilla Addon or the StumbleUpon-based toolbar with Mozilla browser? Sorry, it doesn't seem clear to me.

    geeknik

    • 39 Posts
    • 7 Likes
    The Firefox toolbar (aka mozbar).

    qwe123337

    • 2 Posts
    • 0 Likes
    This has been a perfect time with this new technology.

    Deepak1uw

    • 3 Posts
    • 0 Likes
    After checking the box on the Labs page, I can see that i have 74 shares from my friends but everytime i click on share icon it loads the same share everytime and share count still the same (74).

    Now after unchecking the box on the Labs page, everything works fine as usual.

    txibob

    • 52 Posts
    • 3 Likes
    Mine is working fine now with fine being a relative term and reading the above post reminded me to check my labs page and what do you know, my check box unchecked itself again as I first mentioned in my post above. So the fix at this point for all the above mentioned problems seems to be don't check the box.

    So I'm just going to leave it unchecked and continue on with... what is that phrase? Oh right... "the devil I know instead of the devil I don't."

    winalexander

    • 4 Posts
    • 0 Likes
    Getting these two errors very frequently:

    "The stumbleupon.com server is currently down.
    Please try again, and if you are still having difficulties,
    go to http://www.stumbleupon.com/feedback.php to report the problem
    Error : undefined
    Status : 404"

    And

    "You've run out of Stumbles.But don't worry, we can make you more!"

    Currin

    • 826 Posts
    • 59 Likes
    Hey Testers! Thank you SOOOO much for all of this very helpful information. Support, QA & Product are investigating each scenario to pass along to Engineering. We'll follow up with each post if we need more details. Keep 'um coming if you find more.

    And THANK YOU again!!!! You rock and we're so appreciative.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Will you let us know when changes are made so that we can return to testing this? I had to uncheck the box in Labs because the errors were too frequent and too persistent for me to be able to stumble.

    benadamx, Product Operations Manager

    • 71 Posts
    • 15 Likes
    fixes should be released this afternoon or tomorrow morning, will update when they go out.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    I just rechecked the box and was able to stumble shares without an error. I'll report if I get any 404s.

    The ability to tag via the toolbar is still broken as reported above. For me, that's a huge HUGE HUGE problem that I hope will be fixed asap.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    In addition to getting 404s when clicking the stumble button, I just got a 404 when trying to thumb up a page that wasn't a stumble.

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    Thanks, I have filed a bug for the 404 errors. Just to confirm the 404 error only appears when you have enabled the backend feature in Labs?

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    RIght. When I had the box unchecked, there were no 404 errors. As soon as I checked it again, the 404 errors started again.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    The tag problem, illustrated.

    I stumble a page and thumb it up:




    I click the info. button and confirm that the topic tag of Photography is there (this step is solely for the purpose of showing the topic tag in place; normally I would type in the tag box without looking at the info. page):




    I return to the article page and add a tag via the tag box




    I return to the info. page, and the topic tag has vanished. Only the tag I added via the toolbar is there.




    This requires me to type the topic tag in on the info. page, in order to have that page show in my tag cloud where I would expect to find it.

    The same thing happens when returning to pages tagged previously. In other words, every single time a tag is added via the tag box, that has the effect of scrubbing all previous tags for the page, rather than adding to them.

    The Chrome bar and the web toolbar have exhibited this behavior since the rollout of V5, and now with the new backend this behavior is occurring with the Firefox toolbar. This has the effect of making all of your toolbars nonfunctional for users who tag. Let me repeat, this is a BIG BIG BIG problem that needs to be fixed!!!!!

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    Thanks, I have been able to reproduce this and the ticket has been filed. Filing a separate one for Chrome/WebTB.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    This issue seems to be fixed. Today I've been able to tag from the toolbar with no problems. I've also not had any further 404s.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Another issue: Even though I have prefetching turned off on both computers, when I moved from one computer to another, I re-stumbled on the second computer pages I had previously stumbled on the first one.

    Oddly, the pages also appeared in a different order. The pages that had appeared as 1, 2, 3 on the first computer stumbled as 1, 3, 2 on the second computer. They are not duplicated in my Stumble History, which shows them in the order in which they were stumbled on my first computer.

    geeknik

    • 39 Posts
    • 7 Likes
    I saw this briefly yesterday, but I'm not 100% sure this is a new problem, I've reported something similar in the past. I can stumble on my Android tablet, then come back to Firefox on my PC and I see the same stumbles. And if I stumble with Chrome and come back to Firefox, I see the same stumbles. It is almost like all the various apps and toolbars use a different backend and none of them stay in sync. I can't remember if that report was acknowledged or not. (I have pre-fetching in Firefox disabled as well because it's been broken since around v3.99 of the mozbar.)

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    Can I get 3 of the links you stumbled again from each of you, or a time frame if you don't remember? I want to see how your Stumble History looks on our side.

    geeknik

    • 39 Posts
    • 7 Likes
    I don't have the links or a time frame unless you want to look at like 12pm CDT - 5pm CDT.. I stumble off and on all day (I work from home) so I go through quite a few links. If it happens again though, I'll make sure to keep notes this time.

    Don, Employee

    • 38 Posts
    • 6 Likes
    The "Pre-fetching" feature actually attempts to downlod stumbles in advance.

    But regardless of that setting, the Firefox toolbar does download a list of pending stumbles that it uses to display your next stumble (to avoid having to hit the server for every stumble). So it is very possible that going directly from your Android device to the Firefox toolbar could result in duplicate stumbles.

    But we also have an age limit on that queue and new stumbles will be retrieved if the downloaded pending stumbles reach a certain age, so I wouldn't expect this to be a problem (for example) when going from home one evening to work the next day.

    In any case, we will likely move the Firefox toolbar to a request-per-stumble approach like many of the other clients. This will help eliminate some of the duplicate stumbles.

    geeknik

    • 39 Posts
    • 7 Likes
    Is there a fix yet for the pre-fetching issue that I reported months ago in the Mozbar where multiple tabs displaying the same page are opened when pre-fetching is enabled?

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Here are my three:

    1. http://front.moveon.org/why-didnt-we-...

    2. http://www.behance.net/byroglyphics/f...

    3. http://www.nileguide.com/blog/2010/07...

    I stumbled these on Computer A. Then I moved to computer B, where I stumbled through a number of shares. When I returned to regular stumbling, these same sites reappeared on computer B, in the sequence 1, 3, 2, as mentioned above.

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    On your History it appears to the way you describe above with no duplicates. I will try to reproduce this by stumbling on a variety of machines/browsers with the same account.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    In share messages sent with the new backend, apostrophes look like this:



    Quotation marks look like this:



    And so forth.

    Currin

    • 826 Posts
    • 59 Likes
    Hey there,

    Just confirming the Share characters are rendering like this on the actual site page? Or are they in the Share message directly underneath the toolbar? We are just trying to reproduce over here. Thanks!

    Currin

    • 826 Posts
    • 59 Likes
    Also, do you know if the Share message you received was from someone also using the new backend, or do you assume they were likely using the old backend? Did they send you this message before you got the email re: the new backend, or is this an older message?

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    This is my outgoing shares using the new front end, and incoming shares from people using the new front end as well. They show like this on my outgoing shares page, and my friends have sent back to me what they are seeing in my shares.

    These characters are in the share message bar underneath the toolbar, not on the actual site page. If you send any shares from the new front end with apostrophes or quotes, you should see this on your outgoing shares page, and the person receiving the shares should see them in the message bar.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Currin, I just sent you a share message with quotes and apostrophes as a test, but that one turned out fine in my sent shares, unlike my shares from earlier this afternoon. So perhaps the problem is already fixed.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    I'm still seeing messed up quotation marks in share messages, but now it's only happening in replies to shares, not in originating shares. The test shares I sent you all look fine Currin, because they originated with me, but when I reply to someone else's shares, the quotes and apostrophes still turn into code, and that is what the other person sees in the share message bar, and what I see on my Sent Shares page.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    Several times, in comparing my Shares page with the stumbles I receive via the toolbar, I have noticed that when I am sent two shares of the same page back to back, either from the same person with two different messages, or from two different people with two different messages, I only stumble the first. The second never comes through as a stumble.

    Thus, somehow, two shares (originating shares, not replies) of a page with different messages are being treated as duplicates, rather than as individual shares. This makes it hard to have a conversation with someone via share, because not all of the comments show up as stumbles.

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    This morning my toolbar showed 8 shares. Looking at my Shares page before stumbling, I saw that two of the shares were the same page sent twice by the same person, back to back on the share list, with different comments. Two more shares were the same page sent to me, back to back, by two different people. Two more shares were the same page sent to me by two different people, but separated on the Shares list by the four shares noted above. (I didn't stage this, it's a pretty normal share accumulation.)

    When I stumbled the first of the two shares sent back to back by different people, the number on my toolbar went from 5 to 3, and both instances of the share were marked as read on my Shares page. If I hadn't looked, I would never have known that two people sent it to me. In essence, I was denied the opportunity to send a reply share to the second person.

    Then the number on the toolbar dropped from 3 to 2, even though I hadn't clicked it again, and my Shares page had showed 3 shares remaining to be stumbled. Looking at the Shares page again, I see that the duplicate share not back-to-back with its other instance was no longer showing "Mark as Read," meaning the system thinks I've stumbled it even though I haven't. Again, I am being denied the opportunity to send a reply share to the second person.

    I now have two shares left, the same page from the same person with two different comments. Clicking the stumble button, the number on the toolbar goes from 2 to 1, and I see the first message sent. When I click the 1, I get the page that says, "You've run out of stumbles, but don't worry, we can make you more." So I am missing the second message.

    In other words, out of 8 shares, I only was able to stumble 5. The system ate 3 of them.

    Adrian, Official Rep

    • 541 Posts
    • 31 Likes
    I have been unable to reproduce this error but it may have been tied to the outages we had on the day you reported this. Have you now been able to see the shares you were missing?

    Has this issue repeated since?

    Gladsdotter, Champion

    • 161 Posts
    • 40 Likes
    The shares I couldn't stumble showed on my Shares page, but they never came through as stumbles. As I noted just below, the problem hasn't repeated, but I know it had happened more than once in the time between when I started using the new backend and the specific instance I reported above. I am now very paranoid about checking my Shares page before stumbling so that I don't miss any messages from friends, so I will let you know if it does repeat.

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