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SBAMsvc.exe causing 100% CPU utilization

SBAMsvc.exe causing 100% CPU utilization- system crawls. What is the cause and is there a fix. laptop running WinXP Pro Sp2, Intel Centrino, 1 GB RAM
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  • I notice in some threads, that
    there seems to be some confusion. Staff too sometimes
    skip one point. Go to help/about in VIPRE.
    If one has VIPRE+AV (I have the home version of it),
    then there are two version numbers involved.
    Some folks who have the 100 percent CPU problem
    have apparently updated their definitions but not the core version,
    aka the engine. When you do help/about, there are two numbers
    One reflects the definitions version, which starts at 3.1. (3.1.2483 now,
    and they call this "software version"). The other is the engine,
    "VIPRE version", for which I have
    VIPRE Version = 3.2.1875.2 . If you don't have 3.2,
    you need to upgrade the VIPRE engine, aka core.
    Get it from
    http://www.sunbelt-software.com/suppo...
    and update from it.
    With that one, plus the latest definitions, it seems that you never use
    more than 50 percent of core, and therefore things don't get stuck.
    SO
    the problems I still see are
    a) The port assignment problem: I have to set SMTP port as 25
    in order to send any mail out, though I use 587 (on Eudora and Thunderbird).
    As a result, I think my outgoing mail doesn't get filtered at all by VIPRE.
    b) The problem I had when conducting a deep scan in Safe Mode:
    Scan seemed to get stuck at a folder that contained 8 files, totaling
    3 gigabytes. At this point, the "status" didn't name a file being scanned,
    but rather only the folder, which was not its normal behavior.
    (I have XPH SP3 with Pentium4, 2.6GHz, and 1G of RAM)
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  • I found this thread by looking on line for causes of the same 100% CPU problem as described above. In my case, however, I've already uninstalled the trial version of Vipre because of the system slowdown problem and have gone back to Avanquest (SystemSuite 9.0). However, I find that SBAMsvc.exe is still running on my system - shouldn't that have gone with the uninstall? Or do both products use this .exe file?
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  • Martin,

    Avanquest also uses SBAMsvc.exe. If you're also having trouble with Avanquest's product I'd suggest contacting them as you don't have our product installed to troubleshoot.
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  • Hello everyone. I recently started selling an using sunbelts products. On average I get about 15 computers in every week for virus cleaning. I use kaspersky scan tool in safe mode to get rid of the big guys and I use Vipre in protected mode to take care of the rest. I have sold hundreds of home licenses since I partnered with Sunbelt and over a hundred enterprise licenses. Only on a couple of occasions have I encountered the CPU utilization issue. Luckily I didn't get the faulty update a couple weeks ago so I wasn't affected by that. When I have encountered this problem I have resolved it by stopping the agent service and restarting it. It's threat detection mechanisms are impressive and Vipre has proven its self time and time again I had one company that had users who constantly contracted viruses from Myspace and youtube. Once Vipre was deployed these infections ceased. I have even had a couple Vipre customers tell me that the rouge antivirus pop up would start by warning about a mass amount of infections so they would bring their machine to me. I would perform analysis and various scans on their computer and I couldn't find a single bug. Now that is impressive. I haven't seen a single other antivirus program do that.
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  • I also meant to add. If Vipre is on hundreds of thousands of systems and a handful have the CPU issue isn't it safe to assume the problem might be caused by a conflict within your system? It might help if you guys could post a belarc profile and a hijack this log so we can see what might be in common between these systems and your problems.
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  • I’m pissed
    I am having this problem on 3 different computers and it all started in the last week or so. One is a dual core 64 bit Vista workstation, the other a dual core 32 bit Vista laptop and the last is a netbook running 32 bit Win 7. All have worked perfectly for several months and then suddenly last week or so, they all started having the 100% CPU utilization at start up. It lasts for about 5 minutes and completely brings any of the machines to a grinding stop. SBAMSvc.exe *32 is the problem as identified in CPU usage in the Process tab of Task Manager.

    So while, I don't have hundreds of thousands of machines to test, I do know that a random sample result of 100% (3 for 3 and all different hardware and software configurations) is an exteremly high failure rate.

    Would it be too much for Sunbelt to e-mail their customers and alert them to the 'potential' issue and assure us they are working on a solution? They seem to be fairly prolific at sending out their Sunbelt Software newsletter ( I must get one on average every other day or so) where they are quick to tout the advantages of their product over the others.
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  • Pollok,

    It would be best if you could contact us directly at support@sunbeltsoftware.com so we could collect some system information from you to see what may be causing the conflict on these systems. It sounds like there is some software on the system causing a conflict with VIPRE's Active Protection.
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  • I’m sad
    Hello,

    Thank you for contacting Avanquest Customer Service.

    We have a fix for this issue

    1.Open Service Manager (the easiest way to do this is to
    right-click on My Computer, choose Manage, expand "Services and
    Applications", and select Services)

    2. Find the service simply "SystemSuite" (NOT
    the one called "System suite Task Manager",) . This is the Sunbelt
    service (SBAMSvc).

    3. Double-click on this service

    4. When the dialog opens (it may be slow in these circumstances)
    click the Stop button and change the Startup Type to Disabled. Click
    OK.

    5. Now the machine's CPU should be freed up.

    6. Uninstall SystemSuite

    7. Delete the anti virus folder located at C:\Program Files\Common Files\AntiVirus

    8. Reinstall SystemSuite

    9. Run UpdateCheck and get the latest pattern file

    Thank you,

    Michael
    Technical Support Representative

    Avanquest USA
    Calabasas, CA

    Phone: (818) 591-6258
    Web: http://www.avanquestusa.com

    Thank you,

    Michael
    Technical Support Representative

    Avanquest USA
    Calabasas, CA

    Phone: (818) 591-6258
    Web: http://www.avanquestusa.com
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  • I’m very sad


    i still think the the company that made the software should be fixing the problem and posting here that it has fixed the problem and where to download the fix at.
    we are a computer shop that has had our customers install this software to protect them and now has made one very big headacke for us.

    in closing i guess it is best to turn it off and hope no one intrudes the PC....

    PS...
    the uninstall and reinstall didnt fix the problem SO IT IS now turned off and deleted
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  • I’m frustrated
    Since the upgrade I am experiencing 100% CPU utilization after reboot. Lasts for about 5 minutes and then it is fine. It is the SBAMSvc.exe process. I have been using VIPRE on several PCs for 4 months. I am running Vista Home Premium. Is the development team working on this issue?
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  • Hello Ken,
    Id like you to contact us directly so that we can try and resolve the issue.
    Please email us at Support@sunbeltsoftware.com so that we can troubleshoot what is causing the High CPU usage in your case.
    I am sorry for any inconvenience this causes.

    Thanks,
    Peter
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  • I’m Not particularly happy...
    Same issue here using VIPRE Enterprise on a client's XP laptop with a Centrino. Fine until login, then 100% CPU and totally locks up.
    Defs at 5050, latest version. Tried uninstall, delete files, push new installer from server, same issue. Finally gave up and uninstalled VIPRE, reinstalled SAV 10.1.x.

    Since this was a T&M client, they wanted to know why we would have them spend time and $$ to install this. (Of course it was the company president's laptop). Tried calling Sunbelt for support, but it was after hours for you guys. This is also an issue.

    Might I suggest staffing a support desk for after-hours support, at least for your resellers, as we tend NOT to install this stuff for our clients during the working day?

    If you can't do that, at least provide coverage until 6PM PST, unless you only want to sell this product on the East Coast...

    -Doc
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  • I’m bloody annoyed
    When I first bought vipre it ran flawlessly until about a 3 weeks ago and now I've had to un-install it as my cpu goes nuts

    I've been back and forth with customer support and I've yet to get a solution to this issue. The last response was to update the definitions manually as it hangs up trying to update automatically. The problem is I cant run the update because all 4 cores are at full tilt.

    The same thing is happening on my wife's core duo laptop.

    I'm a bit miffed at not being able to run a programme I paid for
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  • Patrick, I am sorry your having trouble, Please contact us directly at support@sunbeltsoftware.com so that we can assist you in troubleshooting the issue.
    You can also call us at 877-673-1153 7 days a week 9am-6pm and we can Assist you.
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  • Found high CPU for 5 minutes at boot up was caused by conflict with ASUS PC Probe II. Stopped PC Probe from starting at boot up and VIPRE was back to normal. Asked support if they can resolve the conflict as I would like to run that monitor.
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  • Ken,
    Thanks for letting us know, I will pass the information on to the developers.
    If you have any other questions please let us know.
    Thanks,
    Peter
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  • Peter,

    When I get some spare time I'll call up customer service. Maybe the person I speak to will have a better idea than the person I've been emailing back and forth.

    I'd really like to know what got changed in vipre that caused this in the first place as up to that one definition update it had run perfectly.
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  • Patrick, Please feel free to call us, we are open 9am-6pm EST Monday-Friday.

    Thanks,
    Peter
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  • Ugh. I originally purchased Vipre after reading a review at pcantvirusreviews.com, and have been pretty happy with it, until today. Today CPU usage hit 50% (dual proc machine) and everything has been agonizingly slow.

    In looking into it, I found a scan scheduled for 1:am was still running and had been for over 676 minutes! That's getting close to 12 hours and still going! It said it was done, but it was in the midst of scanning a rather large zip file.

    I spoke with tech support and a clean install was suggested. I asked if I would have to reboot and was told no. I mentioned my task bar at four rows of tasks and that a shut down takes me about two hours (to finish up with all the tasks). I ran the cleaner and was prompted to restart. Ugh! It also shut down all my open emails and mail client.

    Please warn a person that they may lose whatever they are currently working on.

    Now I'm off to finish up the two hour process of shutting down a million tasks and restarting. Hopefully everything will be sorted, but I am pretty frustrated that I was told I wouldn't have to do this...
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  • I’m Pissed
    Since System suite 9 changed to SUnbelt I've had a number of issues.

    1) First a program called "whatrunning" seems totally crippled.

    2) I think one or possible 2 malwares got though and Sunbelt is Still Unaware of it.

    3) I have a constant re-emerging cookies tracker

    4) I have a svchost process transmitting bulk data whenever the internet is connected, and it refers to a local IP

    5) And when first installed Sunbelts firewall took 20 - 30% CPU now its way up there at 80 - 100% a real problem

    I am having serious reservations about keeping systemsuite 9 after I've used the Vcom product for nearly a decade sunbelts conponent has me seriously worried.

    Duf
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    • Nick that's not right. Even though we are not direct customers of Sunbelt, Avanquest subs that part out to your company so we are customers. It is the SBAMsvc.exe that is causing the cpu load and that is your product so how about an answer on what to do with the problem.
    • Jason,

      The situation is actually this. Avanquest is using our VIPRE core. Any issues relating to our core in their software are dealt with by their tech support. If their tech support runs into an issue they are unable to resolve they are supposed to contact us directly and we will work with their technicians to resolve the issue. So even though they are using our core they are still responsible for their product.
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  • Okay, all frustration with the reboot aside, It's not bogging today after the clean install. Scan still took 12 hours, but I think it's the huge zips, some of which contain more huge zips of thousands of files each, which might be behind the slow scans.
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  • webadept,

    To check if it's the .zip files that are taking so long to scan you could either add the .zip files to the always allowed list or disable the "scan inside of archives" option in the Scan Options. Scanning .zip files can take quite a bit longer then regular files, especially if they are very large.
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  • I’m frustrated
    I've been running the vipre trial -- and im glad i didnt buy it! it's slowed my startup time to a crazy speed... You have to wait over 5mins to do ANYTHING. CPU is at 100% with "SBAMSvc.exe" holding everything up.

    Back to AVG free for me!

    I hope you fix these problems - i found vipre as it was advertised as fast - but... it's not.
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  • I’m frustrated
    Another user here with Vista 64 bit running a 2.8ghz Intel core 2 duo and experiencing both cores at 100% until the SBAMSvc.exe is killed in task manager. Started happening when I did a backup to USB drive and hasn't stopped. This is killing me - but I am happy at this point that I did not buy the product yet, its still 12 days left on the trial. If this is not fixed clearly I will go back to Panda.
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  • 1
    I actually have Vipre running on serveral Vista 64 boxes. All you have to do is uncheck the setting that says something along the lines of check files when they are copied. I know you may say that you want that feature but if the files you are copying are suspect then scan those files prior to copying. It will be much quicker. The scan while copying feature causes a tremendous slow down when copying files. So if your copy operation went a bit slower than expected this would be why.
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  • Obviously they still haven't fixed the problem completely...
    Def Version 5489

    Same problem here. Reason I bought Vipre was because it allowed multiple pc use with the home version. Have 2 XP boxes and when SBAMSvc runs nothing can be done on the computer. Takes forever to even open taskmanager. Changing the settings has no effect. Thing is it only does it randomly. Not every boot up. Will not be renewing though if this continues. I don't even have some of the settings with the version I have.
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  • I see that this is still an issue. After all this time and still no actual solution I'm unhappy that I paid for a programme that causes so many issues.
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  • Dump XP and install Ubuntu. My laptop is so much happier now, and so are my other big boxes. Instead of waiting for 5 minutes to do something after a re-boot (due to all the crap that's being discussed in this thread) I'm up and running in under a minute. Only a few things I regret not having, none of them so vital that I've learned to live without. WINE allows me to run most stuff that I wanted from Windows.
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  • I had this problem for a very short while but now it all works fine - and much quicker/less resource-hogging than McAfee. That's with XP, although considering upgrading to Windows 7.
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  • Once again I am surprised that so many people are having problems. I install Vipre on at least 5 systems daily and have the enterprise version running on over 200 computers. None of which have these problems. One company had a slow down issue when I first deployed Vipre but that was resolved by unchecking the scan files when opened and copied. There has to be something specific about these implementations causing your issues.

    What level are you running your Active Protection at?

    Do you update your windows system regularly?

    Do you use software that might behave like malware?
    • I'm pretty savvy about computer stuff. The US Navy got me started back in the 70's. I don't use software unless I check it out first. I don't know what Vipre is, but I bought a program called System Suite that uses the infernal SBAM... I decided to switch all my computers from XP to Ubuntu about six months ago. There was a time that I would have defended the MS thing to the death. I've bought (wasted?) so many MS products that you would have thought I owned stock on the company (I WISH!). It's all festering in storage boxes now. Doing stuff on-line is so much easier now. There's so much cool stuff available for Linux that people should check it out.
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  • I used to be a big fan of NOD32 for several years, until it became bloatware a couple of years ago, and started to bog machines down. Until then, I outfitted several enterprises with the product, and it was virtually invisible to users -- except that it worked. Once they started to bloat the product, Vipre hit the market, and seemed to be a viable answer as it was, initially, super fast and lightweight, and with this in mind the early price promotions made it hard to resist.

    Unfortunately, within a few months, all the performance issues began, both in the work environment and at home. New machines, old machines, XP, Vista -- didn't make a difference. The product might run invisibly for weeks, and then suddenly tie up 100% of the CPU until a new signature was downloaded to fix the problem days later.

    I really wanted to like the product, and feel more than a bit foolish having approved use of it across the board at one company and on half a dozen machines at home. I've got my IT guy taking another look at the marketplace to see what looks promising these days. At home, I pulled out Vipre and replaced it with free versions of Avast on half a dozen machines. Amazingly enough, we've had no infections since, and Avast seems to have little or no impact on system performance.

    I wish I knew what to think about Vipre. For the first several months, it seemed that the community was very willing to play along and be supportive of Sunbelt's attempts to get the product to play nicely. I thought this "nice", but it seemed more like a shareware community than a support forum for a commercial product. That's nice, but I personally needed a commercial product to truly work like a commercial product. If Vipre ever gets back to being reliably lean, mean and effective, I'll consider coming back. But as long as I'm seeing threads with people complaining about the exact same issues as a year ago, and being told that the "answer" is to shut off product features, I'll remain on the sidelines watching.

    - Jon
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  • My solution is very simple: Goodbye System Suite. It used to be a great product, but not any more. I've had much fewer problems with free products.
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  • I’m frustrated
    Uninstalled. Bye and thanks for all the fish!
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  • I’m Okay with It
    I also had serious issues especially when installing!.

    It took longer than normal for the SS suite people to resolve the problem, and I also turned off features, but after all the windows updates & patience it worked out okay.

    I also support other products now and need to get a competitors product just to insure that when I update to SS #10 I do not find myself in limbo for a week like I did with SS #9, but overall the product is above average!.

    Duf
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  • everything was hunky dory with system suite v7.0. 12 month scrip ran out and i bit on renewal for ss9.0 as ss had been reliable and effective for many yrs. MISTAKE!. Sbamsvc takes viral control of my poor w2k workhorse. I'll be demanding a chargeback from visa on this one guys. hours wasted and they knew about this issue 1+yr ago. THIEVES!
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  • I had the same problem with SBAMSvc.exe. It took 87.6% of the CPU. I found out that it was the Anti-Virus program in Avanquest System Suite 9 professional that causded the problem. I removed System suite from the system and SBAMvc.exe was gone. I downloaded AVG free as Anti-Virus program and installed System Mechanic professional from IOLO. All problems gone!!!!
    Willem de Jong - Lisse - Netherlands
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  • I’m Silly, and now for something different!
    AVG is no angel!!. I also moved 2 clients to AVG and it works exceptional for older machines - however at the price of some proper protection!.

    I think Avanquest is no V-COM, but know I've been running it for a year and its manageable. I got SS #10 and will reluctantly install it soon, so far the worse part of SS is its installation.

    Don't write off SS yet, avanquest may yet re-kindle the V-com spirit and make there software Lean and Mean like V-Com SS4 - 7, I sure hope SS10 doesn't prove me wrong!

    Duf
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  • Same thing here. I'm a sys admin. Good thing I have tools to kill system processes. Rebooting should never have to happen from greedy AV's sucking down 100% CPU use.

    INCLUDE A THROTTLE FEATURE. IT ISN'T THAT HARD.

    Also it could be from an auto update firing DURING a scan. This has not made me happy. I'll recommend to my (many) businesses to go with SEP instead. GFI just lost out on thousands of dollars!

    And no I'm not going to spend hours on your tech support. Just tell me you've included the check and feature about in a post here. Then I'll reconsider next year.
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  • Have any of you considered that it could be a combination of SBAM and some other service or services? I disabled all of Vipre's services, cutting it off from my CPU. However, at the same time I've had this page open, reading your threads to gain insight on the problem and my system continues to perform like it just got dropped onto a DEA forest fire. I looked back at the Task Tray and there was IExprorer having the munchies. Could I of missed a Vipre tool that's attached to IE? Don't think so. Web broswers (Chrome too), are known hogs, especially with the convergence of media and so much of it via the internet.

    I'm a systems guy too (not guru, dont have the memory for that). I was using Telnet to chat and send mail before you could say GUI. I prefer to keep my systems professional at work and do it with proven, reputable software. By proven I mean years of programming the bugs out of their software and even pioneering AV technology. Can you think of any? Go ahead, shrug your shoulder, laugh at me! You get what your pay for people.
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