How do I factory reset a Polycom phone if it has been setup to work with a different IP PBX?

  • Question
  • Updated 8 months ago
  • Answered
Polycom phones usually auto-configure when plugged into a BC200. However sometimes when a Polycom phone has been connected to a different IP PBX the settings stop the auto-configuration from working. How can I easily reset the phone so it looks it is a new phone.
Photo of Lenny

Lenny, Official Rep

  • 3 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 3
Photo of Lenny

Lenny, Official Rep

  • 3 Posts
  • 0 Reply Likes
Official Response
To reset a Polycom phone use the following key presses for the relevant model:

  • IP 301, 501, 550, 600, 601, and 650: 4, 6, 8 and * dial pad keys

  • IP 320, 330, and 430, 560: 1, 3, 5, and 7 dial pad keys

  • IP 4000: 6, 8 and * dial pad keys