(Resolved) Credit Card declined, can't order!

  • Problem
  • Updated 3 years ago
  • In Progress
Hello,

I know there are other posts about this, but I noticed they are about 6 months to a year old so I started a new topic--same issue "credit card declined, check to make sure you have sufficient funds" which I do. How can I solve this?

Thanks,
Mary
marymc7428@yahoo.com
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Mary McQuiggin

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Posted 3 years ago

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AllanB, Customer Support

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Hey Mary,

Thanks for starting a new thread. It's the best way for me to help you. :)

Can I get you to please send me an email to: support@hipstamaticapp.com

In the email, please include:

- the link to this thread, so I know where we started chatting :)
http://gsfn.us/t/2ws8z

- your Hipstaccount email address

- just the last four digits of your credit card and which type of card it is (Visa/MC)

I'll forward that info to our tech support team to investigate.

Thanks!
Allan
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AllanB, Customer Support

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Hey Mary,

Just wanted to update you and let you know that I received your email. Thanks for providing the details you sent. That information has been forwarded to our tech support team. I'll let you know as soon as I hear back.

Cheers!
Allan
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AllanB, Customer Support

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Hey Mary,

Thanks for your patience with this issue. I was in touch with our tech support team today, and they let me know that they were able to push your order through. It should be on its way soon. :)

Cheers,
Allan